Regional Director of Sales

VP, CL Servicing
This VP, CL Servicing position provides strategic and operational leadership for the servicing of consumer lending products and services across the lending channel. This role is accountable for driving sustainable growth, operational excellence, and a strong consumer experience while ensuring loan servicing activities are executed within established risk, regulatory, and policy frameworks.

Key Responsibilities

Lead, develop, and mentor multiple direct reports and the consumer loan servicing organization, fostering a culture of accountability, engagement, and operational excellence

Provide leadership and oversight for consumer loan servicing, including collateral management, loan research, and payment servicing across the full consumer loan lifecycle

Oversee Collateral Management, including vehicle title perfection, lien releases, and ongoing insurance tracking, ensuring regulatory compliance and risk mitigation

Direct Loan Research activities, resolving complex member, operational, and system‑related issues through timely investigation and root‑cause analysis

Manage Payment Servicing operations, including payment and payoff processing, exception handling, and servicing quality controls

Establish and maintain servicing policies, procedures, and internal controls to ensure compliance with applicable regulations, audits, and examinations

Directly manage the consumer loan servicing budget, including expense management, staffing models, vendor oversight, and productivity optimization

Provide oversight of ancillary consumer loan products, including Guaranteed Asset Protection (GAP) with responsibility for GAP refunds, and administration of the Mechanical Breakdown Insurance (MBI) and Debt Protection (DP) programs, ensuring strong vendor management, regulatory compliance, and member experience

Partner with Direct Consumer Lending, Consumer Loan Business Support, Cards, Third Party Lending, Collections, Technology, Risk/Compliance, Legal, Experience/Marketing, and Accounting/Finance leaders to improve servicing efficiency, member experience, and operational scalability

Qualifications

10+ years of experience leading consumer loan servicing organizations, including payment servicing, collateral management, and loan research in a regulated financial environment

8+ years of experience as a people leader, leading a diverse team including hiring, coaching, and performance management

Demonstrated success overseeing high volume servicing operations while driving efficiency, quality, compliance, and strong member experience outcomes

Experience managing and optimizing vendor supported products and services, including strong performance management and regulatory oversight

Track record of partnering cross functionally with Direct Consumer Lending, Business Support, Cards, Collections, Technology, Risk/Compliance, Legal, Marketing, and Finance leaders to improve servicing effectiveness and scalability

Deep knowledge of consumer loan servicing across the full loan lifecycle, including collateral management, loan research, payment servicing, and ancillary product administration

Strong understanding of collateral management requirements, including vehicle title perfection, lien releases, and insurance tracking, with focus on regulatory compliance and risk mitigation

Working knowledge of servicing related regulations, audits, and examination requirements, including internal controls, issue management, and remediation expectations

Knowledge of ancillary consumer loan products such as Guaranteed Asset Protection (GAP), Mechanical Breakdown Insurance (MBI), and Debt Protection (DP), including vendor oversight and refund administration

Proven people leadership skills with the ability to lead, develop, and mentor senior leaders and teams while fostering accountability, engagement, and operational excellence

Strong operational leadership and problem solving skills, including oversight of complex loan research, root cause analysis, and resolution of member, system, and operational issues

Financial and analytical skills, including management of operating budgets, staffing models, vendor relationships, and productivity optimization

Ability to design, implement, and maintain clear servicing policies, procedures, and controls that support compliance, quality, and scalable operations

Required Education : Bachelor’s degree in a field relevant to the role (or 4 additional years of relevant experience in lieu of a degree), advanced degree preferred

Location: Hillsboro, OR 97124 | Marlborough, MA 01752 | (HYBRID)

Target Compensation: $200k - $240k annually + annual bonus

Benefits:

Traditional medical, dental, and vision coverage

Generous 401K matching per pay period

Flexible Time Off (FTO)

11 paid federal holidays

Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

First Tech is not currently offering Visa transfer/sponsorship for this position.

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