1Commerce is seeking an experienced Customer Experience Manager to lead and scale our CX function in Clifton, NJ. You will be the primary client contact and manage a 20–30 person team, overseeing day‑to‑day operations, service levels, and escalation handling.
This role blends leadership, operations, and strategy as you design processes, implement tooling (Zendesk, Salesforce), track KPIs, and partner with product and sales to improve the end‑to‑end customer journey.
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Head of Customer Experience & Scale Operations
1Commerce · Clifton, NJ, USA ·
- Pay:
- 120.000 - 180.000
- Job type:
- Full Time