Evening Audiovisual Systems Technician

Job Description
The primary role of this position is to serve as the evening shift audio-visual technician for Classroom Audio Visual Services. Reporting to the Director of Classroom Audio Visual Services under the Office of the University Registrar, this person is responsible for providing support in the form of end user meetings, system testing, preventative maintenance, and AV system repair in spaces under the purview of Classroom Audio Visual Services including general assignment classrooms, departmental spaces, conference rooms, and boardrooms.

This position requires a high level of technical knowledge in regards to audio, video, and control systems. The person in this position will be responsible for troubleshooting issues reported by end users or found during system testing and locate a solution in a timely manner. This position will provide assistance and support as needed for Classroom Audio Visual Services operations. The Evening Audio Visual Systems Technician will be responsible for managing work study students to help aid in their duties when applicable.

The person in this position must have strong oral and written communication skills and be able to articulate AV issues and solutions with end users (layman terms) and other AV team members (AV technical terminology). The position will be a part of a team, but will require the person to be independent in many cases. This position will be supporting end users in the form of faculty, staff, students, and guests of the University.

Position Responsibilities

Provide preventative maintenance to AV systems including testing and cleaning

Test each AV system as required or requested

Meet end users to help them work through issues within a given space or spaces

Effectively create and update help desk tickets once tasks have been completed

Provide support and recommendations to end users for in-person, remote, and hybrid instructional solutions

Troubleshoot any reported or found issues in any of the supported spaces as assigned

Update and help maintain an accurate inventory should components need to be changed

Install AV components as needed and perform a thorough test once installation is completed

Manage work study students to assist in tasks noted above

Required Qualifications

Several years experience in the audio visual industry

Experience with managing people

Experience in customer support related to AV systems

Experience in troubleshooting AV components and systems

Experience documenting issues and resolutions through a ticketing system

Ability to communicate effectively in oral and written form

Experience with Windows, Mac, iOS, and Android computer systems

Must be able to move or lift a minimum of 50 pounds

Must be able to work from ladders or scaffolding as required

Valid driver’s license

Preferred Qualifications

Experience in higher education

Basic knowledge of AV signal flow

Experience with various web-conferencing and lecture capture applications

Ability to operate comfortably in high stress environments

Demonstrated ability work within a team and independently to achieve goals

Experience with use and programming of Crestron and QSC components

Industry certifications are preferred

Avixa – CTS, CTS-I, CTS-D

Crestron

QSC

Other manufacturer certifications

Basic IT networking experience

Other Job Details

Pay Band: 4

Overtime Status: Eligible for overtime (Non-Exempt)

Appointment Type: Regular

Salary Information: Salary commensurate with experience up to an expected budget max of $53,702

Hours per week: 40 (Shift Schedule: Monday - Thursday 1pm to 10pm and Friday 8am to 5pm)

Review Date: Review of applications will begin on Monday, July 27

Additional Information: The successful candidate will be required to have a criminal conviction and driver’s license check.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants.

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