Manager Customer Service

Overview

Become part of the excitement. As a Manager Customer Service, you will oversee customer service, administrative, operations, and logistics staff in the branch to help the Company achieve its sales, financial and service goals.
Responsibilities

Assist the Branch Manager in managing resources within the branch
Supervise and mentor customer service, administrative, warehouse, and transportation functions
Staff all service and administrative functions and monitor performance of related employees
Implement customer-facing service solutions and e-commerce solutions
Set branch schedules, establish procedures, and resolve service failures
Collaborate with Branch Manager in managing profitability, expenses, and assets
Qualifications

SAP and Microsoft Office experience
Supervisory and leadership skills; ability to motivate and support a team
Problem solving and conflict resolution skills
1+ years experience required
2 year degree preferred
Compensation

The expected base salary for this position is starting at $61,127 annually depending on experience. This position is also bonus eligible - based on specific and relevant business metrics.
Benefits

Medical, Dental, Vision, and Prescription Drug benefits
Life Insurance coverage
Flexible Spending Accounts
Disability Benefits at no cost
Profit Sharing Plans
401(k) Savings Plan with company match
Paid Vacation & Sick Days
Paid Holidays
Paid Wellness Day
Community Time Off (volunteer)
Predictable Work Schedules (no weekends or nights for most roles)
Equal Opportunity Employer/Vet/Disabled

Graybar is an equal opportunity employer.

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