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Join Hitachi Energy's Service Business as a Field Service Representative, where you'll support either Generator Circuit Breaker or Air-Insulated Switchgear (or similar high‑voltage equipment) across utility and industrial substations. You'll install, commission, maintain, and troubleshoot these critical assets—often up to 800 kV—leading field scopes with minimal supervision and partnering closely with customers to keep the grid safe, reliable, and resilient. Your work will help drive continuous improvement and service innovation in the power sector.

How you'll make an impact

Execute installation, commissioning, maintenance, and repair activities on high‑voltage substation equipment—in the field and at customer sites.

Troubleshoot and resolve electrical/mechanical failures; implement corrective and preventive actions to avoid repeat issues.

Perform electrical testing/diagnostics and support outage & construction activities in substations.

Lead field service projects and direct on‑site crews; provide technical direction and clear status/reporting.

Deliver services both on‑site and remotely as needed to meet customer SLAs.

Engage with customers to anticipate needs and surface service or modernization opportunities that drive uptime and performance.

Recommend product/process improvements by feeding structured field insights to engineering and service teams.

Document work thoroughly, including test results, as‑found/as‑left conditions, and safety checks.

Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your background

Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.

2–5 years of proven experience in technical field service work.

Technical diploma/degree in Electrical or Mechanical Engineering (or equivalent) preferred. Trade education and experience in Industrial Mechanic and Electrical fields will be considered.

Strong electrical and mechanical aptitude; able to diagnose and resolve issues with minimal assistance.

Hands‑on experience with substation construction, electrical testing, and high‑voltage apparatus (either technology); exposure up to 800 kV is a plus.

Demonstrated leadership coordinating/leading field crews and contractors.

Proficiency with MS Office and test‑equipment software; valid U.S. driver's license; willingness to travel extensively (up to ~80%) across North America (U.S., Canada, Mexico).

More about us
We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules):

Health Care : medical, dental, vision, etc.

Financial Wellbeing : Employer‑sponsored pension – 401(k) Program with generous company match and contribution, Life/AD&D Insurance, disability insurance

Family Care : Life and Family (Legal, pet, auto, home, identity theft, etc.), special needs support, and adoption assistance

Work‑Life : Enhanced leave programs (FMLA, Military Service Leave, Maternal, Paternal, adoption, vacation, and holiday).

Employee Engagement and Development : Employee Resource Groups (depending on location), tuition reimbursement program, on‑demand learning platforms.

General Pay Transparency Notice
We are committed to fair and equitable compensation practices. Below you'll find salary ranges and benefit details provided in accordance with applicable state pay transparency laws and guidelines.

Pay Transparency – Maryland: Salary range $81,200–$95,000; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply.

Pay Transparency – Connecticut: Salary range $81,200–$95,000; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply.

Pay Transparency – Massachusetts: Salary range $81,200–$95,000; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply.

Pay Transparency – New York: Salary range $81,200–$95,000; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply.

Pay Transparency – Ohio: Salary range $81,200–$95,000; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply.

Pay Transparency – Colorado: Salary range $81,200–$95,000; benefits and other compensation include medical, dental, vision, retirement savings, PTO, overtime and bonuses may apply.

Pay Transparency – Nevada: Salary range $81,200–$95,000; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply.

Pay Transparency – Washington: Salary range $81,200–$95,000; benefits and other compensation include medical, dental, vision, retirement savings, PTO, overtime and bonuses may apply.

Pay Transparency – California: Salary range $81,200–$95,000; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply.

Pay Transparency – Illinois: Salary range $81,200–$95,000; benefits include medical, dental, vision, retirement savings, PTO; overtime and bonuses may apply.

#J-18808-Ljbffr
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The Field Service Representative is responsible for providing on-site technical support, including preventive maintenance, troubleshooting, repair, calibration, installation, and customer training for analytical instruments. This role ensures equipment operates efficiently while delivering high-quality customer service and technical support.
Duties and Responsibilities

Perform preventive maintenance on analytical instruments.
Troubleshoot and diagnose equipment issues.
Repair and calibrate instruments at customer sites.
Install equipment and ensure proper operation.
Provide customer training on equipment usage and maintenance.
Manage inventory related to service activities.
Coordinate trip planning and scheduling for service visits.
Complete administrative tasks related to field service operations.
Maintain high levels of customer satisfaction and support.
Work independently to resolve technical issues efficiently.
Travel extensively to customer locations as required.
Requirements

Minimum 3 years of experience troubleshooting, repairing, and maintaining complex analytical instruments.
Strong technical troubleshooting and problem‑solving skills.
Ability to work with electronic schematics, test equipment, and repair tools.
Associate's degree in Engineering or a related technical field.
Ability to work independently.
Strong commitment to customer satisfaction.
Availability for frequent overnight travel.
Valid driver's license and passport.

#J-18808-Ljbffr
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