Customer Sales Representative

Precision Display Repairs (PDR), located in Camarillo, CA, has an opening for a Customer Service Representative. The Customer Service Representative will be responsible for direct communications with customers, including telephone and email, ensuring customer satisfaction by promptly addressing inquiries and resolving issues.

Job Duties and Responsibilities
Essential Job Functions

Deal directly with Customers as first point of contact

Follow up with Customer inquiries

Provide Customer with product and service information

Identify, research and resolve Customer issues using the computer system

Update Customer information in computer system, as needed

Verify shipped product is scanned out at the correct price in the computer system

Advise Accounting via email of invoicing amounts for shipped product, along with a copy of packing list

Production of Customer Performance Reports

Assign Return Merchandise Authorization (RMAs) as necessary

Marginal Job Functions

Knowledge of general office clerical procedures.

Strong computer skills with expertise in Microsoft Word, Excel, and PowerPoint.

Ability to regularly exercise sound judgment.

Safety Requirements

Will participate in and support safety initiatives, safe work practices and compliance.

Will participate in safety activities including the following: immediately reporting hazards, unsafe work practices and accidents/injuries.

Will follow all safety rules, FAA regulations, PPE compliance and equipment operation requirements.

Working Conditions
Physical Demands: Sitting or standing for extended periods; frequent walking, bending, and reaching to shoulder level; occasional squatting, lifting, carrying, pushing or pulling up to 20 pounds; repetitive hand movement; eye‑hand coordination and manual dexterity; corrected vision and hearing to normal range.

Equipment Operated: Ability to operate office machines and equipment and troubleshoot problems with equipment.

Work Location: PDR facility in Camarillo, CA.

Protective Equipment Required: None.

Potential Hazards: Minimal; PDR is a non‑hazmat company.

Job Specifications
Knowledge, Skills & Abilities

Exceptional communication skills to effectively interact with Customers, understand their needs, and provide clear and concise responses.

Strong Customer Service skills to ensure customers feel valued and satisfied with the services or products.

Patience and empathy to handle frustrated customers and provide solutions that address their concerns effectively.

Problem‑solving skills to accurately identify issues and develop effective solutions promptly.

Technical knowledge to understand the product or service, troubleshoot issues, and guide customers through resolution steps.

Proficient computer skills, including Microsoft Office Suite; especially Excel spreadsheets.

Strong time‑management skills.

Excellent verbal and written communication skills.

Some negotiation skills a plus.

Strong organizational skills.

Strong interpersonal skills to work with team members, clients and suppliers.

Excellent attention to detail to ensure all purchase orders are accurate.

Education/Training: High school diploma; AS in Administration a plus.

Experience: At least two years of related customer service–related experience, customer‑facing role, or related field preferred.

Certificates/Licenses: None.

Other duties may be assigned in role to support other Logistics and Administrative, personnel or projects.

Benefits: Includes 401(k) with company match.

AA/EOE/M/F/V/D

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