Student AV Event Services Technician I
Application Deadline: 8 August 2026
Department: AV Services
Employment Type: Part Time
Location: Provident Credit Union Event Center
Compensation: $19.50 - $22.25 / hour
Description
Position Overview
The Student Union, Inc. is a 501(c)(3) nonprofit auxiliary that maintains three major facilities at San Jose State University in downtown San Jose, California. These facilities include the Diaz Compean Student Union Building, the Provident Credit Union Event Center, and the Spartan Recreation and Aquatic Center. The Student Union, Inc. functions as part of the Student Affairs Division on campus, and is governed by a Board of Directors made up of a student majority, faculty, and administrators.
Mission
The Student Union, Inc. of San Jose State University supports the development, growth, and well‑being of students and the campus community by providing diverse programs, desired services, and quality facilities to enhance the collegiate experience.
Job Summary
Under general supervision, the AV Technician will be the first point of contact with clients and guests and performs services such as the setup, operation, and strike of event spaces, audio, lighting, video, staging, electrical and/or other technical equipment, and provides for high quality, efficient, and effective production of events in Student Union and throughout campus.
Essential Functions and Tasks
- Assist with events throughout campus and the Student Union building, including but not limited to set up, strike, and operation of audio, lighting, video, staging, electrical, and/or other technical equipment.
- Responsible for learning and following industry safety standards and Student Union Inc. policies and procedures.
- Responsible for maintaining professional attitude and conduct at all times due to primary contact with event clients and guests.
- Responsible for making event decisions that directly affect the operation and public image of the Student Union.
- Responsible for assisting clients, guests, and/or other SU staff in the operation of audio visual systems.
- Duties consist of assisting in the maintenance, troubleshooting, and repair of technical systems and technical equipment.
- Duties consist of the enforcement of SU building policies and procedures.
- Duties consist of assisting with building emergencies and/or building evacuations, and life safety issues during events.
- Assist in the preparation of detailed event reports and other paper work as needed.
Qualifications
Minimum Qualifications
- Ability to listen and follow detailed instructions.
- Ability to work with and professionally interact with various groups of people including staff, clients, students, and patrons in a highly diverse environment.
- Basic understanding of event related technical systems and equipment, sound, lighting, staging, or video preferred.
- Willingness to learn and quickly acquire necessary skills.
- Basic computer skills.
- Prior event and customer service experience preferred.
- Ability to work with minimal supervision through completion of an assigned event or project.
- Complete CPR/First Aid/Blood Borne pathogen/forklift certification training within the first 90 days of working.
- Must be a matriculated SJSU student and continuously enrolled at least half-time during the academic term. Half‑time is defined as follows: Enrollment Status Half‑time Units Undergraduate and Post baccalaureate Students 6.0‑8.0 hours/semester.
Knowledge, Skills, and Abilities (KSAs)
- The AV technician must have the ability to rapidly acquire and develop skills and an ability to follow direction.
- Employee frequently uses hand to manipulate objects, tools, and controls.
- Ability to maintain professional and courteous attitude and conduct at all times.
- Ability to safely lift and push a minimum of 50 pounds.
- Employee may be required to work long and irregular hours, including nights and weekends.
- Must have excellent communication and customer service skills.
- Employee frequently works in loud and noisy environments.
- Employee might be exposed to potentially hazardous conditions or environments.
- AV technician must have the ability to work with minimal supervision through the completion of an assigned event or project.
- Provide prompt help desk support; train and assist users with the use of computer peripherals and installed software operation.
- Using Qualys, identify security vulnerabilities, implement corrective actions and perform vulnerability preventative maintenance on computers.
- Install, maintain, troubleshoot, resolve and upgrade workstation hardware, desktop operating systems issues and applications including but not limited to Windows 10, Windows 11, macOS, and Microsoft Office.
- Troubleshoot both wired and wireless network connectivity and network‑based systems (printers, biometric hand scanners, etc.).
- Assist in the administration, troubleshooting and maintenance of the IT based business systems; including but not limited to: Web servers, Windows firewalls, switches, networked print servers and printers, and user accounts.
- Monitor and maintain campus IT provided enterprise solutions: Qualys, Sophos Central, Jamf and Intune.
- Maintain system documentation and inventory records, including maintenance records, parts inventory, system layouts, physical diagrams, and software license record.
Work Requirements
Physical Demands and Work Environment
- The position works in an indoor, recreation facility program-oriented environment.
- Physical demands include sitting, walking, twisting, bending, climbing, pulling, pushing, squatting, crawling, kneeling, balancing, reaching, and coordination.
- Lifting and carrying: often 10‑25lbs, frequently 26‑50lbs, occasionally 50‑75 lbs.
- Must be able to hear and speak to exchange information in person or on the telephone.
- Dexterity of hands, fingers, and wrists to operate a computer keyboard and calculator.
- In general, the position works a schedule based on business needs 9 a.m. - 5 p.m., Monday - Friday, and may require evening and weekend work as needed.
- When school is in session - may work up to, but not in excess of 20 hours per week (among all concurrent positions).
- When classes are not in session (i.e., summer break) may work up to, but not in excess of 40 hours per week.
Employment Information & Policies
Benefits
This position is employed through the Student Union at San Jose State University which offers employees 40 hours of sick pay during the calendar year.
Equal Opportunity/Affirmative Action
The Student Union of San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, pregnancy, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws.
Background Check and Fingerprinting
Student Union employees undergo a successful background check that includes verification of employment and education, and a check of criminal records for employment. Candidates for positions where the employee will be in regular contact with minors and cash management will be required to be fingerprinted.
California State University (CSU) Learning and Development
Within the first month, all employees are required to complete the following compliance online training session through CSU Learn, the University’s employee training platform. Employees will be enrolled in the training soon after their appointment is processed and will be notified via email from CSULearning@sjsu.edu.
- CSU – Injury and Illness Prevention Program
- CSU – Preventing Discrimination and Harassment for Non‑Supervisors
- CSU – Sexual Misconduct Prevention Program (Title IX) – required within the first 6 months of hire
- Data Security and FERPA
California Child Abuse and Neglect Reporting Act
All Student Union at San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
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