Customer Experience Training & QA Lead

Fexco Property Services in Salisbury is seeking a Customer Experience Training and Quality Manager to design, implement and lead training and QA across contact centre channels, ensuring outstanding customer experiences and regulatory compliance.
You will partner with Operations, HR and Compliance to deliver onboarding, coaching, QA audits, and KPI-driven improvements, while shaping learning programs and performance strategies. This role drives continuous improvement and a culture of excellence.

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