Program Coordinator

Salary Range: $5,859.00 - $6,414.75 per month commensurate with experience and qualifications
Purpose

Provides resources, support, and training to staff and clients to facilitate agency, program, and consumer goals. Supervision, hiring, and training staff, budgeting and contract fulfillment, and assignments to perform or discharge special projects in areas of responsibility. Ensures maintenance of equipment, ordering of supplies, inventory, and quality of service.
Responsibilities

Assures adequate program staffing through scheduling, recruitment, hiring, and orientation of direct service, substitute, and volunteer staff as assigned. Provides all aspects of supervision, evaluation, and training of staff.
Acts as a resource for rehabilitation, program development, community‑based employment, and activities, and acts as a liaison between program services and the community.
Provides oversight of daily operations and services including case management, communications, and advocacy, and assures quality services are provided in a timely manner.
Assures timely communications with persons served, families, care providers, funding sources, staff, management, and community.
Participates in the development and implementation of the agency planning effort, including departmental budgeting, policies and procedures, and the implementation of agency goals.
Oversees accuracy and timeliness of billing, payroll, funding, DOL compliance, inventories, training records, and various internal and external reports.
Conducts tours, presentations, and client intakes.
Assures compliance with all safety regulations.
In the absence of a manager, if assigned, may act in that capacity.
Provides direct service in program operations as needed to assure adequate staffing ratios.
Acts as a mandated abuse reporter.
May perform special projects or other duties as assigned to assure the efficiency of the program.
Minimum Qualifications

Bachelor’s degree or equivalent plus three years of related experience working with people with disabilities in a rehabilitation environment.
Reports To

Manager
Supervisory Responsibility

Yes
Required Knowledge, Skills, and Abilities

Proficiency in MS Word, Excel, database, and spreadsheet
Ability to communicate effectively and provide excellent customer service
Ability to facilitate systems and checks to assure delivery of quality service and product to internal and external customers
Knowledge of the principles of management, supervision, planning, fiscal management, fair employment practices, regulations, safety, health, and client rights
Ability to observe, evaluate, document, and communicate verbally and in writing
Knowledge of rehabilitation and program development
Environmental Conditions

Constant movement around service area, and travel into the community. Time spent sitting, using a computer station, periods of intense concentration, using the telephone, and paperwork. Time spent in meetings, travel to various work site locations across three counties. Exposure to outdoor weather and environmental conditions. Positions connected to a production environment are also exposed to times of fast‑paced activity, loud noise, and dust and airborne particles. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equality, Diversity, Inclusion Statement

Hope Services is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.

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