Customer Order Specialist

To support the Customer Order Team, the full-time Customer Order Specialist will process customer orders, resolve inquiries using SAP, and enhance operational efficiency while working remotely after initial training.
Key responsibilities

Resolves customer inquiries and processes standard orders via multiple channels, ensuring timely invoicing and shipment
Maintains documentation for assigned customers and collaborates across functional areas to address order accuracy and availability
Conducts audits and supports continual process improvements to enhance service delivery and operational goals

Required qualifications

3+ years of multi-product Customer Service experience or previous sales experience
Experience with enterprise systems such as SAP, Oracle, or EDI preferred
Proficient in Microsoft Office products, particularly Excel and Outlook
Ability to multitask and work effectively under firm deadlines
Strong customer service orientation with a polite and positive phone demeanor