Customer Experience Specialist

LHH Recruitment Solutions is seeking a Client Experience Coordinator for a growing global manufacturing organization in the Wilmington, NC area. This is an exciting opportunity for a customer-focused professional who enjoys building relationships, solving problems, and collaborating across multiple departments in a fast-paced environment.
This position plays a critical role in supporting remote Account Managers while serving as the primary point of contact throughout the customer order lifecycle. The ideal candidate thrives in a high-volume environment, enjoys multitasking, and takes pride in delivering exceptional customer service.
What You'll Do

Serve as the primary point of contact for assigned customer accounts
Support multiple remote Account Managers with daily customer needs
Process high-volume customer orders with accuracy and urgency
Enter and manage orders within D365/ERP systems
Coordinate with Supply Chain, Logistics, Operations, Finance, Credit, and Quality teams
Track shipments and proactively communicate delivery updates
Resolve customer inquiries and service-related issues
Process returns, claims, and customer documentation
Research pricing, product information, and order details
Maintain accurate customer records and documentation
Help ensure a seamless customer experience from order placement through delivery
Qualifications

5+ years of experience in Customer Service, Client Services, Account Management, Inside Sales, Order Management, Logistics, or Sales Support
High-volume transaction processing experience
Outstanding customer service and communication skills
Strong organizational and time management abilities
Ability to prioritize multiple deadlines in a fast-paced environment
Experience working cross-functionally with internal departments
Intermediate Microsoft Excel skills, including Pivot Tables and exporting data
Experience using ERP systems such as Microsoft Dynamics 365, SAP, Microsoft AX, or similar platforms preferred
Associate\'s degree or equivalent professional experience
We\'re Interested In Candidates From Backgrounds Such As

Manufacturing Customer Service
Logistics
Supply Chain
Customer Success
Banking
Account Management
Order Management
What Makes Someone Successful

Positive and customer-focused
Organized and detail-oriented
Comfortable managing multiple priorities
Adaptable in a fast-paced environment
Proactive and resourceful
Confident handling time-sensitive customer situations
Driven to provide exceptional service
Why Join This Company?

Direct hire opportunity with a stable, growing organization
Competitive salary of $55,000-$57,000
Opportunity to work alongside Sales, Operations, Logistics, Finance, and Supply Chain leaders
Collaborative and supportive team environment
Exposure to multiple areas of the business
Career growth and advancement opportunities
Variety in your day—no two days are the same
Opportunity to make a direct impact on customer satisfaction and operational success
If you\'re looking to join a collaborative team where you can build relationships, solve problems, and grow your career in a customer-facing operations role, we\'d love to hear from you.

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