Paychex, a leading provider of payroll and HR solutions, seeks a Customer Experience Strategist to analyze VOC data and market trends to anticipate customer needs and optimize channels. The role collaborates with senior leaders, product, service, and IT to prioritize initiatives.
The position emphasizes data-driven insights, dashboard development, and action-oriented reports to improve client experience across the lifecycle. It offers ample learning and opportunities within One Paychex.
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Customer Experience Strategy Lead — Data-Driven Insights
Paychex · West Henrietta, NY, USA ·
- Pay:
- 90.000 - 140.000
- Job type:
- Full Time