Head of Customer Experience Design

Invitation Homes seeks a Lead, Design Architect – Customer Experience to own the design of customer-facing digital experiences across Website, Mobile App, and more. You will shape the strategy and standards, collaborating with cross-functional partners to improve journeys and tools.
The role blends experience ownership, design architecture, research, and data fluency. You will navigate ambiguity, advocate for customers, and drive measurable outcomes with enterprise visibility.

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