Director OF Sales Operations

Director, Sales Operations Planning (SOP)
The Infrastructure Solutions Group (ISG) is hiring a Director of Sales Operations Planning (SOP) to align demand, supply, and inventory across our ISG ISO ESMB organization. Reporting to the Executive Director, ESMB Commercial Group Operations, this leader connects GEO planning, Sales, and the Global Supply Chain (GSC) to translate sales forecasts, demand plans, and incoming supply into a single executable plan and leads a team of demand, supply, and inventory planning experts who own its execution.

Key Responsibilities

Own the SOP Process

Lead and manage the monthly SOP cycle

Facilitate cross-functional SOP meetings

Build consensus across business functions on a single, executable plan

Lead and develop a team of demand, supply, and inventory planning experts (full people‑management responsibility)

Align forecasts with production capacity and inventory plans

Develop and refine sales forecasts (short‑, mid‑, and long‑term)

Balance supply and demand while meeting service and cost objectives

Ensure production and capacity plans meet demand

Support product launches and supply readiness

Optimize inventory levels and availability to meet service and turn targets

Identify excess inventory by reviewing stock positions against demand forecasts, and partner with Sales, Marketing, and Operations on mitigation — price adjustments, promotions, bundling, and liquidation — to protect profitability

Initiate and manage buy‑aheads

Partner with GEO Planning and GSC to develop and execute strategic component buy‑aheads ahead of supply constraints or pricing inflections

Monitor buy‑ahead inventory positions against unit and margin targets, and adjust as conditions change

Drive transformation initiatives across the planning organization, including:

Improving forecasting processes and planning tools

Implementing data‑driven planning systems and automation

Advancing SOP process maturity against industry benchmarks

Analyze forecast accuracy, demand variability, and supply constraints to identify risks, gaps, and opportunities

Define, track, and report SOP KPIs (forecast accuracy, plan attainment, inventory turns, service levels) to executive leadership

Basic Qualifications

Bachelor’s degree in Business Administration or relevant degree

8+ years previous experience in supply chain

Previous experience in a planning role

ERP / planning tools (e.g., SAP IBP, Blue Yonder, etc.)

Strong understanding of supply chain processes

Preferred Qualifications

Strong communication skills at all levels, including with cross‑functional executives

Ability to quickly solve ambiguous problems with limited data by utilizing analytic skills and judgment gained during prior experiences

Requires strategic agility, business acumen, and functional expertise to resolve problems of highly complex nature

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

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