Senior Director OF Client Services

How You’ll Make an Impact
As Senior Director of Client Engagement at Epsilon, you'll be the leader and driving force behind orchestrating large teams that deliver MarTech and Data solutions and services for one or more of our Healthcare enterprise clients. Client Engagement drives client outcomes and value through day‑to‑day partnership with clients and internal teams. You’ll be accountable for overall client satisfaction, tying Epsilon value to client business objectives, and overall profitability.

Responsibilities

Create scalable, repeatable processes, quality measures, and governance that ensure excellence in delivery of client solutions and retention of business.

Build cross‑functional alignment with sellers and other delivery leaders.

Apply critical thinking to create and implement a plan that achieves project goals tied to customer business outcomes.

Streamline engagement delivery focusing on improving value to customers.

Facilitate communication between the client, project team, and other partners; contribute to knowledge sharing and lessons learned within the organization.

Work in a large, multicultural, and geographically dispersed matrixed organization.

Establish client relationships and ensure client satisfaction with products/services.

Drive collaboration internally with sales, client services, and delivery organizations throughout the client lifecycle.

Develop talent and provide timely feedback on performance for direct reports and cross‑functional teams.

Orchestrate across multiple solutions and products to meet client needs, translating expectations between internal and external partners.

Manage overall client margin relative to the original contract.

Lead a matrixed, cross‑functional team and provide timely performance feedback.

Apply business and financial acumen to achieve measurable business results for customer success.

Identify client growth opportunities by understanding the client’s business needs and the value that Epsilon delivers.

Qualifications

Experience managing large client teams comprised of more than 50 people.

In‑depth understanding of clients/industries supported and ability to apply business offerings at the senior level.

Strong skills in relationship‑building, cross‑organizational partnering, and driving results through influence and negotiation.

High acumen of service operations, contracting, and financials.

Why you might stand out

Experience leading the client relationship management and delivery of a long‑term strategic account.

Expertise and knowledge in the full ecosystem of MarTech and Data solutions.

Healthcare industry experience with an understanding of the trends and challenges.

Compensation
USD $128,000 – $192,000 annually.

Benefits

Time to Recharge: Flexible time off (FTO), 15 paid holidays.

Time to Recover: Paid sick time.

Family Well‑Being: Parental
ew child leave, childcare & elder care assistance, adoption assistance.

Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling.

Equal Opportunity Statement
Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please contact the accommodations request line for assistance.

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Epsilon is an all-encompassing global marketing company. We are the leader in creating connections between people and brands.