Director OF Client Services

Overview
As Senior Director of Client Engagement at Epsilon, you’ll lead and orchestrate large teams that deliver MarTech and Data solutions and services for one or more of our Healthcare enterprise clients. Client Engagement drives client outcomes and value through day‑to‑day partnership with clients and internal teams. You will lead the orchestration and integration of Epsilon teams, products and services to deliver contracted work in a consistent manner across functional teams. Through your leadership, you’ll foster cohesive, strategic relationships that highlight our commitment to ensuring successful engagement and contributing to business growth, through both internal and external relationships. You’ll be accountable for overall client satisfaction, tying Epsilon value to the client’s business objectives, and overall profitability.

Responsibilities

Develop scalable, repeatable processes, improvement, quality measures and governance that ensure excellence in delivery of client solutions and business retention.

Effectively build cross‑functional alignments with sellers and other delivery leaders.

Apply critical thinking to create and implement a plan to achieve project goals tied to customer business outcomes.

Actively work to streamline engagement delivery, focusing on improving value to our customers.

Facilitate communication between the client, project team, and other partners, contributing to knowledge sharing and lessons learned within the organization.

Work in a large, multicultural, and matrixed organization that is geographically dispersed.

Establish client relationships and ensure client satisfaction with products/services.

Drive collaboration internally with sales, client services, and delivery organizations throughout the client lifecycle, as a vocal leader of client engagement.

Develop talent and provide timely feedback on performance for both direct reports and cross‑functional teams.

Lead a matrixed, cross‑functional team and provide timely performance feedback.

Apply business and financial skill to achieve measurable business results for customer success.

Identify client growth opportunities by understanding the client’s business needs and the value that Epsilon delivers.

Qualifications

Experience managing large teams (client teams comprising more than 50 people).

In‑depth understanding of clients/industries supported and the ability to apply business offerings at the senior level.

Strong skills at relationship‑building, cross‑organizational partnering, and driving results through influence and negotiation.

High acumen of service operations, contracting, and financials.

Experience leading the client relationship management and delivery of a long‑term strategic account.

Expertise and knowledge in the full ecosystem of MarTech and Data solutions.

Healthcare industry experience with an understanding of the trends and challenges.

Base Salary: $128,000.00 - $192,000.00 Annually

Actual compensation within the range will be dependent upon, but not limited to, the individual’s skills, experience, qualifications, location, and applicable employment laws. The salary pay range is subject to change and may be modified at any time.

The application deadline for this job posting is 07/13/2026.

Benefits

Time to Recharge: Flexible time off (FTO), 15 paid holidays.

Time to Recover: Paid sick time.

Family Well–Being: Parental
ew child leave, childcare & elder care assistance, adoption assistance.

Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling.

Equal Opportunity Employer
Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process. Please reach out to LeaveofAbsence@epsilon.com to request an accommodation.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901‑4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

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