Director OF Client Services

OVERVIEW OF THE COMPANY
Fox Corporation Under the FOX banner, we produce and distribute content through some of the world’s leading and most valued brands, including: FOX News Media, FOX Sports, FOX Entertainment, FOX Television Stations and Tubi Media Group. We empower a diverse range of creators to imagine and develop culturally significant content, while building an organization that thrives on creative ideas, operational expertise and strategic thinking.

JOB DESCRIPTION
Red Seat Ventures partners with the world’s top creators across multiple genres to grow and monetize their content — through advertising, subscription, live events, and beyond. We take a multiplatform approach spanning podcasting, video, FAST, and more, backed by our own proprietary tech stack including Supercast (subscription) and Speakeasy (hosting, distribution, and monetization).

Named after Ted Williams’ longest home run at Fenway Park, RSV was built with a simple mandate: swing for the fences. Today, we’re the fastest-growing creator network, backed by Tubi Media Group and Fox Corporation.

About Our Team
We’re a fast-growing, fast-moving media company at the forefront of podcast and video content. Our advertising partners range from major brands to exciting up-and-comers — and we help them connect with engaged, passionate audiences. If you’re curious about ad sales, love media, and thrive in fast-paced environments, we want to hear from you.

About The Role
We’re looking for a hands‑on, client‑focused Director of Client Services to build and lead a team of Account Managers and Sales Assistants who own the end‑to‑end client experience: from campaign kickoff through reporting and renewals.

This is a high‑impact, build‑and‑scale role. You’ll partner closely with Sales, help shape how we deliver campaigns, and turn strong execution into long‑term client growth. The right person is just as comfortable jumping into a client call or fixing a report as they are building processes and leading a team.

Snapshot Of Your Responsibilities
Build & Lead the Client Services Function

Manage and coach a team of Account Managers and Sales Assistants

Define roles, workflows, and best practices across pre‑sale support, kickoff, execution, and reporting

Set the standard for what “great” client service looks like

Own the Client Experience

Ensure a seamless experience from sale → kickoff → execution → wrap report

Act as a senior point of contact for key clients and step in on important calls or escalations

Raise the bar on communication, responsiveness, and overall client satisfaction

Campaign Execution

Oversee all campaigns to ensure they’re on track, on time, and hitting goals

Identify gaps early and jump in to problem‑solve when needed

Create structure around kickoff, asset collection, and delivery so nothing slips

Partner Closely with Sales

Work side‑by‑side with AEs/Sales Management on pre‑sale support (pitch input, packaging feedback, feasibility)

Ensure clean handoffs from Sales to Client Services

Help translate campaign performance into renewals and upsell opportunities

Own Reporting & Insights

Set the standard for campaign reporting and client recaps

Ensure insights are clear, actionable, and tied to client goals

Continuously improve how we tell the story of campaign performance

What You Will Need

8 years of experience in media, advertising, or client services/account management

2‑4 years managing a team (or ready to step into a leadership role)

Comfortable being both strategic and hands‑on. You can build the process and also execute it

Strong client presence. You can confidently lead calls, present results, and handle tough conversations

Highly organized and able to bring structure to a fast‑moving, sometimes ambiguous environment

Deep understanding of campaign lifecycle (pre‑sale through post‑sale reporting)

Analytical enough to turn data into insights, not just reports

What Makes This Role Different

You’re not inheriting a fully built machine, you’re building and scaling it

High visibility with a real impact on revenue and retention

Opportunity to shape team structure, process, and client experience from the ground up

What Success Looks Like

Account Managers are clear on roles, executing well, and growing quickly

Campaigns run smoothly with strong organization and minimal fire drills

Clients feel informed, supported, and excited to renew

Reporting is sharp, insightful, and helps drive future business

Strong trust and alignment between Client Services and Sales

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

Pursuant to state and local pay disclosure requirements, the pay rate/range for this role, with final offer amount dependent on education, skills, experience, and location is $128,000.00‑170,000.00 annually. This role is also eligible for various benefits, including medical/dental/vision, insurance, a 401(k) plan, paid time off, and other benefits in accordance with applicable plan documents. Benefits for Union represented employees will be in accordance with the applicable collective bargaining agreement.

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