Customer Experience Systems Analyst: Registration & POS

Rockford Park District seeks a Customer Experience Business Systems Analyst to bridge technology and operations, overseeing registration and POS systems like RecTrac, Lightspeed and Square. The role involves coordinating staff training, analyzing system performance, and driving process improvements for efficiency and customer satisfaction.
Ideal candidates bring 2–3 years in customer-facing operations and experience with registration or CRM systems; an Associate's degree in a related field or

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