Executive Fellow: Customer Experience & Equity

FUSE Executive Fellowship in New York City seeks a senior operations and customer-experience strategist to lead cross‑agency projects within DEP's Bureau of Customer Services. The Fellow will map customer journeys, design pilots, and champion equity improvements for a 840,000+ customer base.
The program emphasizes data-driven results, stakeholder alignment, and scalable solutions, within a year-long, full-time role embedded in government.

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