Americas O2C & Customer Experience Leader (Equity)

Merck & Co. in the Americas region is seeking an accomplished customer service leader to own end-to-end O2C processes and the customer experience, from order capture to invoicing, cash application, and dispute resolution.
This role drives process improvement, data-driven decisions, and cross-functional collaboration with USCAN sales, finance, and operations. The position emphasizes integrity, accountability, and leadership, with a focus on delivering exceptional service, meeting commitments, and

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