Communications and Creative Services Manager (INTERNAL POSTING)

Posting Details

Applicant View of Posting

Posting Number
4262P

Position Title
Communications and Creative Services Manager (INTERNAL POSTING)

Department
Communications

Job Code
04799

FLSA Status
Exempt

Union Code/Affiliation
Unrepresented

Division
COMMUNICATIONS AND CREATIVE SERVICES

Job Description Summary

The purpose of this job is to manage the city's core communications assets and channels to ensure consistency in branding, messaging, and transparency. Provides creative leadership to uphold the city's visual identity and brand standards while managing the Communications and Creative Services Division.

Essential Duties and Responsibilities - The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description
Supervises, manages, and evaluates assigned employees and makes decisions about hiring, discipline of employees; prioritizes and assigns work; develops and oversees employee work schedules and approves time away from work; provides and/or facilitates employee training and development; addresses employee concerns and/or problems; counsels and/or disciplines as appropriate; completes employee performance appraisals; determines or makes recommendations regarding new hire salaries; and acts as liaison between employees and management.
Manages research, creation, and implementation of the city's marketing, communication, and engagement initiatives. Utilizes various communication assets to achieve city goals and maintain transparency with community.
Serves as the city's primary branding ambassador to maintain visual identity and brand, review and approve creative assets for consistency and professionalism, and liaise with external advertising agencies.
Communicates and engages with senior staff to maintain awareness of projects and issues and collaborate to develop strategies and campaigns.
Creates and manages Communications and Creative Services budget, ensuring fiscal responsibility for the division.
Regular attendance is a necessary and essential function.
Performs other duties as assigned.
Supervisory Responsibilities Work requires managing and monitoring work performance by directing multiple groups of employees across more than one business function, including making decisions on hiring, disciplinary actions, evaluating program/work objectives and effectiveness, conducting performance evaluations, and realigning work and staffing assignments, as needed.
Human Collaboration and Job Impact - This area describes the personal interaction with others outside direct reporting relationships as well as the impact the job has on organization, the department or unit objectives, the output of services, or employee or public satisfaction Interactions may result in decisions regarding implementation of policies. Contact may involve support of controversial positions or the negotiation of sensitive issues or important presentations. Contacts may involve stressful, negative interactions with the public requiring high levels of tact and the ability to respond to aggressive interpersonal interactions.
Interactions have significant impact on the organization in terms of time, money, or public/employee relations.

Fiscal Responsibility Position has moderate fiscal responsibility.
May be responsible for managing division budget, billing, accounting of funds and/or handling and balancing of cash.

Education and Experience - An equivalent combination of education, training and experience will be considered

Education and Experience Bachelor's Degree in Communication, Marketing, Public Relations, or related field
9 years experience in communications, marketing, or work in the public sector

Licenses or Certifications Valid Driver's License
Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those commonly associated with this position

Knowledge of: Market and public/private sectors.
Budget control methods, policies, and procedures.
Communication channel areas and methods of integration into larger campaign or initiative.
Business and management principles involved in strategic planning, resource allocation, and/or production methods.

Skill in: Communicating verbally and in writing to meet the needs of the audience.
Applying active listening and asking questions for understanding.
Monitoring and assessing the performance of employees or organizations to make improvements or take corrective action.
Developing and maintaining effective working relationships.

Ability to: Prioritize and reallocate resources as needed.
Learn and understand new concepts.
Effectively plan and delegate the work of others and to train and/or supervise the work of others.
Manage contracts.
Compile, organize, interpret, and communicate data and results concisely.
Apply logic and reasoning to evaluate the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Create and present reports.
Handle difficult and stressful situations with professional composure and maintain effective interpersonal relationships.
Effectively plan and delegate the work of others and to train and supervise the work of others
Regularly use a computer, software, phone and related office equipment.
Focus on tasks.
Work Environment - Environmental or atmospheric conditions commonly associated with the performance of the functions of this job

Work Environment: Office or similar indoor environment - Frequently or Often
Outdoor environment - Sometimes
Street environment (near moving traffic) - Sometimes
Exposures: Individuals who are hostile or irate - Sometimes
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This position is relatively free from unpleasant environmental conditions or hazards and is generally sedentary.
Incumbents may be required to exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Hours/Days

Working hours are generally Monday through Friday from 8 a.m. to 5 p.m., with some exceptions as identified by the Communications Department Director.

Starting Salary
Promotional Policy Applies

Pay Grade
112

Number of Positions Available
1

Deadline to Apply
07/26/2026

Open Until Filled
No

Special Instructions to Applicants

Notice to Applicants

Individuals needing accommodation to apply may call 573.874.CITY (2489)

TTY: 711 (MO RELAY)

THE CITY OF COLUMBIA IS A MERIT, AFFIRMATIVE ACTION, EQUAL OPPORTUNITY EMPLOYER: MALE / FEMALE

THE CITY OF COLUMBIA REQUIRES PRE-EMPLOYMENT DRUG TESTING

The City of Columbia participates in the federal E-Verify work authorization program