Vehicle Sales Manager

Woody Anderson Ford Automotive Sales Manager

Our mission is simple: to create an uncommonly exceptional experience for guests' automotive needs. Woody Anderson Ford was founded in 1961 on the principles of integrity, accountability, and teamwork. We are a locally owned dealership with a family friendly culture.
What We Offer

Health insurance with optional vision and dental insurance
Employer provided life insurance
401(k) savings plan with employer match
Closed on Sundays
Paid vacation
Paid company holidays
Paid training
Work-life balance
Ongoing professional development
Employee discounts
Family-friendly and inclusive team culture
Career growth and internal promotions
Key Responsibilities

Customer Experience & Satisfaction

Champion a customer-first sales culture focused on transparency, respect, and value
Ensure a consistent, professional, and pressure-free buying experience from first contact through vehicle delivery
Monitor and improve CSI, online reviews, and customer retention metrics
Handle escalated customer concerns promptly and fairly to protect customer trust and dealership reputation
Ensure sales processes clearly explain pricing, vehicle features, warranties, and next steps
Sales Leadership & Team Development

Lead, coach, and mentor sales consultants to deliver high-quality customer interactions
Train the team in effective communication, needs-based selling, and ethical sales practices
Set clear expectations for customer engagement, follow-up, and professionalism
Conduct regular performance reviews with a strong focus on customer experience behaviors
Sales Performance & Accountability

Achieve dealership sales volume, gross profit, and market share goals without compromising customer trust
Structure deals that are fair, compliant, and aligned with dealership and OEM standards
Balance profitability with long-term customer loyalty and repeat business
Use performance data and customer feedback to improve sales processes
Process, Transparency & Compliance

Enforce consistent use of CRM and dealership sales processes to ensure timely customer follow-up
Ensure compliance with all legal, OEM, and dealership policies
Promote transparency in pricing, documentation, and product presentation
Collaborate closely with F&I to ensure a smooth, customer-friendly transition and delivery experience
Inventory Presentation & Collaboration

Ensure vehicles are clean, accurately priced, and professionally merchandised for customers
Work with marketing to ensure online listings accurately reflect vehicle condition and features
Coordinate with service and reconditioning teams to ensure inventory is customer-ready
Qualifications

Required

Minimum of 3 years of proven experience as an automotive sales manager or senior dealership sales leader
Strong understanding of business management principles, including budgeting, forecasting, and KPI analysis
Ability to interpret financial statements, gross profit reports, and performance dashboards
Demonstrated success managing teams, processes, and customer experience metrics
Excellent leadership, communication, and conflict-resolution and problem-solving skills
Preferred

Experience in a high-volume or multi-rooftop dealership
OEM training or certifications
Demonstrated success improving customer satisfaction and retention
Track record of improving CSI, retention, and profitability simultaneously
Skills & Competencies

Customer-centric and data-driven leadership style
Strong interpersonal and communication skills
Ability to balance sales performance with long-term customer loyalty
High level of integrity, professionalism, and emotional intelligence
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.