Sharecare is seeking a Customer Service Manager in Baton Rouge to lead a team of representatives and engagement specialists. You will coach, develop, and support daily operations, ensuring high quality interactions and adherence to KPIs.
The role emphasizes leadership, integrity, and dedication to Sharecare's mission and patient-first culture. Responsibilities include monitoring performance, conducting training, handling escalations, and collaborating with vendors to sustain service levels.
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Customer Service Manager: Team Coach & KPI Leader
Sharecare · Baton Rouge, LA, USA ·
- Pay:
- 65.000 - 90.000
- Job type:
- Full Time