Derivatives Client Relationship Manager (Hybrid, Chicago)

This is your opportunity to join a multinational investment bank and financial services holding company whose investment banking and auxiliary sectors are headquartered in Manhattan, NY!

Job Title: Client Relationship Manager
Location: Chicago, IL 60661
Pay Rate: $48.44/hr, paid weekly
Schedule: Monday-Friday, standard business hours | Hybrid (3 days onsite, 2 days WFH)
Start Date: ASAP, pending onboarding completion
Contract Length: 5-months, with potential to extend or convert

Overview
We are hiring a Client Relationship Manager / Client Service Representative (CSR) to act as the primary point of contact for brokerage clients trading Futures & Options and OTC clearing products. This role is focused on delivering exceptional client service, managing trade and position inquiries, and strengthening relationships with top-tier institutional clients.

You'll play a key role in ensuring seamless client experience across the derivatives space, working in a fast-paced, collaborative, and globally connected environment.

Responsibilities Serve as the main point of contact for client inquiries related to trades, positions, lifecycle events, commissions, reporting, and products
Manage and resolve client queries by coordinating across internal teams and stakeholders
Act as an escalation point for critical client and business issues
Engage clients on key lifecycle events (e.g., expiries, last trade dates)
Support client onboarding and access requests, including the Mercury portal
Partner with Marketing and internal teams to capture client feedback, product needs, and opportunities
Lead regular client meetings to review performance metrics, address issues, and discuss strategic initiatives
Track and prioritize outstanding issues (OILs), ensuring timely resolution
Drive client adoption of self-service tools and identify opportunities to reduce manual processes
Maintain accurate client records, procedures, and contact information

Required Skills and Qualifications Strong communication and relationship management skills
Ability to multitask and thrive in a fast-paced environment
Self-driven with strong ownership and problem-solving capabilities
Solid understanding of futures, options, and derivatives clearing processes
Knowledge of industry regulations and best practices
Experience with systems such as GMI (preferred)
Proficiency in Microsoft Excel, Word, and PowerPoint
Understanding of margin processes for futures and options
Experience working in global and cross-functional teams is a plus
Innovative mindset with a continuous improvement approach
Strong collaboration skills and client-first mindset
Commitment to diversity, inclusion, and driving positive change
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