Senior Member Relations & Advocacy Expert

SchoolsFirst FCU is seeking a Sr Member Relations & Advocate Specialist in Tustin/Riverside, CA for full-time work. You will independently handle highly complex member escalations, applying investigation, de‑escalation, and negotiation skills to reach compliant resolutions while balancing member advocacy with risk.
Collaboration with leadership is essential for enterprise-wide decisions. You will document investigations, identify trends, and contribute to improvements in processes and trainings

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