Marketing Operations Manager

Overview Job Summary: This role focuses on understanding, documenting, and enhancing global lifecycle marketing processes. You will be responsible for creating clear operational documentation and establishing metrics to measure performance. The ideal candidate will translate complex workflows into actionable insights and standardized procedures.
Responsibilities Capture and document global marketing workflows through interviews and workshops.
Develop standardized documentation including swim lane diagrams and SOPs.
Design and implement a process benchmarking framework to track key metrics.
Analyze performance data to identify inefficiencies and recommend improvements.
Maintain a centralized, version-controlled library of all process documentation.
Qualifications Exceptional process documentation skills.
Experience in defining process metrics and baselines.
Proficiency in Workfront and Microsoft 365 for workflow management.
Advanced skills in process mapping, workflow analysis, metrics definition, and related tools.
Experience in email or lifecycle marketing operations is preferred, with understanding of the end-to-end execution workflow from creative briefing to deployment.
Job Details Contract Type: W2
Duration: 5+ months
Location: San Jose, CA (Hybrid)
Pay Range: $68 - $70.42 per hour on W2

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