Added - a day ago Microsoft 365 system analyst Austin , Texas

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Job Description
We are seeking a Microsoft 365 System Analyst role in Austin, TX. This role requires onsite presence 4–5 days per week. Candidates must reside in the Austin area and be authorized to work in the U.S.
The Microsoft 365 system analyst will provide technical assistance for Microsoft 365 services like Exchange, OneDrive, Purview, Viva, Loop, etc., focusing on user support, troubleshooting connectivity/performance issues, managing security/compliance (Entra ID/Azure AD), and ensuring high availability through proactive monitoring and documentation, ServiceNow (ITIL) knowledge, and potentially On-Call rotation.

User Support

Issue resolution and support for all M365 services.

Troubleshoot system issues and be knowledgeable in utilizing Office 365 tools

Escalation point for complex technical issues unresolved by the Service Desk

Analysis & Reporting

Analyze usage, performance, and audit reports to identify trends and potential problems.

Act as a liaison between end users and higher-tier support teams, ensuring clear communication and prompt issue resolution.

Familiarity with Active Directory; Entra ID; PowerShell; etc.

M365 Tenant Administration

Manage and maintain M365 security policies and compliance requirements.

Create and maintain documentation related to M365 services, policies, procedures, and system configurations.

Participate in planning and implementation of IT projects related to M365 services.

Collaboration

Work with business units to gather requirements and implement solutions that improve productivity.

Administer Microsoft 365 service offerings, ensuring email, collaboration tools, and productivity software function effectively.

Process Improvement

Automation solutions, powered by scripting languages like PowerShell, streamline repetitive tasks. Comprehensive documentation of configurations, processes, and best practices is maintained.

Years Skills/Experience

7- Experience administering M365 environments in a large organization.

7- Experience with Microsoft 365 tools including Power Automate, Power Apps, Teams, and OneDrive.

7- Experience implementing governance and compliance policies in a public sector or regulated environment.

Troubleshooting, communication, problem-solving, security best practices, understanding M365 services (Exchange, Teams, SharePoint, OneDrive, Viva).

Excellent analytical and problem-solving skills.

Strong communication and stakeholder management abilities.

Ability to create technical documentation and deliver user training.

Strong collaboration skills and experience working with cross-functional IT teams.

Experience with SAM tools (e.g., Snow, Flexera, ServiceNow).

Knowledge of Microsoft 365 and Azure licensing models.

Familiarity with compliance frameworks and audit processes.

What We Offer

Work on a highly innovative team with cutting-edge technology

Great opportunity to make a big impact and take ownership of technology initiatives

Altruistic work

Competitive compensation and benefits including health, dental, vision, life and accident insurance, short-term disability insurance, and more!

Luna Data Solutions, Inc. (LDS) provides equal employment opportunities to all employees.

All applicants will be considered for employment.

LDS prohibits discrimination and harassment of any type regarding age, race, color, religion, sexual orientation, gender identity, sex, national origin, genetics, protected veteran status, and/or disability status.

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