Leading AI Agent deployments, the full-time Engagement Manager for AI Agents will manage the implementation process from strategy to execution, ensuring successful customer outcomes in a hybrid work environment.
Key responsibilities
Lead end-to-end AI Agent delivery, including design, build, testing, and optimization phases
Orchestrate a cross-functional delivery team, coordinating with Experience Designers, AI Agent Engineers, and Telephony Engineers
Drive customer outcomes by managing multi-phase AI transformation programs and conducting regular performance reviews
Required qualifications
5+ years in enterprise customer delivery, professional services, program management, or consulting, preferably in SaaS, AI, or contact center domains
Proven success in leading complex enterprise implementations with cross-functional and executive stakeholders
Strong understanding of contact center KPIs, such as containment, AHT, CSAT, and NPS
Experience in customer-facing discussions, including technical troubleshooting and project demonstrations
Demonstrated ability to manage multiple projects simultaneously in fast-paced environments
Engagement Manager
Virtual Vocations Inc · New York, NY, USA ·
- Job type:
- Full Time