Customer Experience Specialist

Thriving in high-stakes environments, the full-time Seasonal Customer Experience Specialist will manage live chats and emails through Intercom, resolving time-sensitive user inquiries related to sports prediction markets while working remotely.
Key responsibilities

Handle user inquiries with urgency and care, ensuring thorough resolution and knowing when to escalate issues
Respond quickly to chats and emails while maintaining clear and accurate communication during peak sports events
Learn and utilize internal tools to verify accounts, investigate transactions, and troubleshoot platform issues effectively

Required qualifications

Strong knowledge of betting lines, spreads, and exchange mechanics, or a willingness to learn quickly
Ability to work night and weekend shifts, particularly during prime-time sports events
Experience using customer support tools, preferably Intercom
Proven ability to de-escalate frustrated users and communicate complex information clearly
Good judgment under pressure, with critical thinking skills for unique situations