Customer Experience Specialist

Job Description Customer Experience Specialist
Company: Awards TrophyWorld
Location: Miami, FL
Job Type: Full-Time | In-person | Monday–Friday 8:30 AM–5:00 PM
Join a Team That Celebrates Success! Awards TrophyWorld has been a leader in recognition products in South Florida for over 60 years. From trophies and plaques to custom apparel and promotional items, we help people and businesses celebrate their biggest moments.
Responsibilities

Welcome customers into our showroom and help them explore product options
Answer incoming phone calls and assist with orders
Prepare accurate quotes and enter orders into our system
Recommend related products to enhance the customer’s experience
Build long-term relationships with recurring clients
Keep the showroom neat, clean, and well-organized
Collaborate with the sales team to meet monthly goals
What We’re Looking For

2+ years of customer service or retail sales experience
A warm, friendly, and professional attitude
Excellent verbal communication and listening skills
Fast learner, especially with new product catalogs and systems
High attention to detail and organization
Strong computer and order‑entry skills
Bilingual (English/Spanish) is a plus!
What We Offer

Competitive pay (based on experience)
Performance bonuses
Paid vacation and holidays
Accident and disability insurance
Friendly, respectful workplace culture
No weekends – Monday to Friday, 8:30 AM to 5:00 PM
Company Description

Awards TrophyWorld has been a leader in recognition products in South Florida for over 60 years. From trophies and plaques to custom apparel and promotional items, we help people and businesses celebrate their biggest moments.
Awards TrophyWorld has been a leader in recognition products in South Florida for over 60 years. From trophies and plaques to custom apparel and promotional items, we help people and businesses celebrate their biggest moments.

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