Audience Services Coordinator (As Needed) Job at Government Jobs in Malibu

Job Title

Audience Services Coordinator
Job Description

The purpose of this recruitment is to build a pool of limited term Audience Services Coordinators. Limited term employees provide additional support to the district during theater productions and other live events as-needed during both daytime and evening hours throughout the weekdays and weekend. This recruitment is open on a continuous basis until a sufficient pool of limited term Audience Services Coordinators is developed. This recruitment may close at any time after August 18, 2026. While the current need for this recruitment is for limited term positions, this recruitment also may be used to fill future vacancies as they become available. There is no set schedule and event schedules determine daily call times.
Under general direction, plan, organize, coordinate, and oversee Front of House services for performance facilities. Minimum qualifications include a high school diploma or recognized equivalent and two (2) years of experience coordinating theater operations or event productions. A valid California Driver's License and the availability of private transportation or the ability to obtain transportation between job sites is required. Irregular work hours, including evenings and weekends, are required.
Representative Duties, Knowledge, Skills, Abilities and Other Characteristics

Representative duties include overseeing Front of House services for event facilities by leading the execution of receptions, special events, intermissions, artist meet-and-greets, and other pre/post event activities. Coordinate and communicate with event staff and organizers regarding Front of House services to provide effective customer service to patrons; resolve issues such as ticketing problems, late seating, crowd control, facility maintenance and general public relations. Develop audience services production plan for each event in coordination with the user groups and department staff. Confer with site administrators, event organizers, and campus staff to arrange details for facility use and overcome any challenges between the event and other events at the site. Ensure ambiance and appearance of lobby, auditorium, restrooms, and other patron accessible areas of the facilities are appropriate; ensure events are accessible to persons with disabilities in accordance with the Americans with Disabilities Act. Coordinate and provide lead direction to classified staff, students, and volunteers in support of event safety, security, parking, set up/strike down, and cleaning. Read and apply applicable district policies, municipal codes, environmental and safety regulations. Conduct facility inspections before, during, and after permits to ensure the user group complies with rules of use and safety regulations. Prepare and maintain accurate records and correspondence. Act as site representative during location filming. Perform other related duties as assigned.
Job requirements include knowledge of clear and effective oral and written communication skills for all types of audiences, codes, regulations, and laws related to public assembly and entertainment facilities including, but not limited to, health, fire, safety, Cal OSHA, and ADA compliance, principles and practices of crowd control, security, safety and risk management, principles and practices of event management, principles and practices of recordkeeping and documentation, and principles and practices of theater production. Core competencies include attention to detail, customer focus, handling conflict, professional impact, professional/technical expertise, safety focus, self-management, and teamwork.
Supervision and Working Conditions

Supervision is received from the Manager of Facilities and Operations. No supervision is exercised. Work is performed both inside and outside in seasonal climate and weather conditions. Slippery surfaces, high elevations, cramped position, moving objects, oily conditions, dust, odors; high voltage, chemicals, noise and paint fumes may be encountered. Physical demands including standing, bending, stooping, crawling, lifting up to fifty (50) pounds climbing ladders and flights of stairs, walking, and sitting. Irregular work hours (e.g., evening, weekend) are required.
Selection Procedures

To be considered for an employment opportunity with the Santa Monica-Malibu Unified School District, it is necessary for you to complete an official District Application and Supplemental Questions. Resumes will not be accepted in lieu of an application. The application is part of the examination process and is part of your total evaluation of qualifications for employment. For those candidates who meet the minimum qualifications, the examination process will consist of any one or more of the following: Training and Experience Evaluation, Written Test, Performance Test, and/or Structured Interview. Additional information pertaining to the examination process will be emailed to those candidates who meet the minimum qualifications. Protest of any part of the examination process must be in writing and received in the office of the Director of Classified Personnel no later than five (5) working days from the date you were notified of examination results. All notifications are sent electronically via email. Any protest must include rationale to support the protest and must be based on illegal discrimination, abuse of discretion, or procedure/process error. We are not responsible for any incoming mail that is lost or misdirected after it has been entrusted to the US Postal Service. If you have a disability that may require an accommodation in any of these examination procedures, please notify the Personnel Commission in writing at the time you submit your application. All correspondence and notifications regarding this recruitment will be sent to the email address you provide. It is your responsibility to review, follow instructions, and respond to information in a timely manner; as if it was a function of your job. The provisions of this announcement do not constitute an expressed or implied contract, and any provisions contained in this announcement may be modified or revoked without notice.