Digital Copywriter

Job Summary Our client, a leading airline, is seeking a Digital Copywriter to join their Customer Experience Policy and Procedures team. In this role, you will create customer-focused digital content across web, mobile, and other digital channels while helping deliver clear, engaging, and user-friendly experiences for millions of customers. This position is ideal for an experienced digital copywriter who enjoys translating complex information into simple, customer-friendly messaging.
Key Details

Contract Type: Contract
Duration: 5 months
Work Location: Fort Worth, TX
Work Arrangement: Onsite (5 days per week)
Core Responsibilities

Create, edit, and publish customer-facing content for web, mobile, and other digital platforms
Translate complex policies and technical information into clear, concise, customer-friendly language
Write and maintain digital content including product descriptions, customer instructions, error messages, terms and conditions, and other functional copy
Maintain consistency in brand voice, editorial standards, and digital content across multiple channels
Update and manage content within a content management system (CMS)
Collaborate with business, product, and technology teams to develop digital content solutions
Develop wireframes, page flows, site maps, and other content planning artifacts as needed
Use content performance data and analytics to improve the customer experience
Support ongoing content governance and quality assurance initiatives
Participate in scheduled on-call publishing support for operational updates, including weather delays and service disruptions
Required Skills/Experience (Must-Haves)

Bachelor's degree in Journalism, Communications, English, Arts, or a related field, or equivalent professional experience
3+ years of experience writing customer-facing digital content for a major brand or high-traffic website
Experience creating customer-facing content for Generative AI (GenAI) applications
Experience using Microsoft Dynamics Knowledge Management
Strong digital copywriting, editing, and content strategy skills
Ability to translate complex technical information into clear, customer-friendly content
Experience working with HTML, CSS, and JSON fragments
Familiarity with content management systems (CMS)
Strong understanding of AP Style and digital writing best practices
Online portfolio showcasing relevant customer-facing writing samples
Preferred Skills/Experience (Nice-to-Haves)

Experience with TeamSite or other enterprise content management systems
Project management experience within a digital marketing or content environment
Airline or travel industry experience
Knowledge of SEO, accessibility standards, information architecture, and digital analytics
Experience maintaining content governance and editorial standards
Key Competencies & Behaviors

Excellent written communication and editing skills
Strong attention to detail and commitment to content accuracy
Creative thinker with exceptional problem-solving abilities
Self-motivated with the ability to manage multiple priorities
Strong collaboration and cross-functional communication skills
Adaptable in a fast-paced, evolving digital environment
Customer-first mindset with a passion for creating exceptional digital experiences
Work Environment

Location: Fort Worth, TX
Work Arrangement: Fully Onsite (5 days per week)
Compensation & Benefits

Pay Range: The approximate pay range for this position is between $28.00 and $33.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.
Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401(k) offered
About KellyMitchell

At KellyMitchell, our culture is world class. We're movers and shakers! We don't mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

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