Office Manager / Creative Admin

Be the First Voice Our Veterans Hear At Bartlett Legal Group, we help veterans obtain the disability benefits they've earned through their service. Every phone call we answer is an opportunity to make someone's day a little easier during what can often be a difficult time. We're looking for a friendly, dependable, and highly organized Office Manager who loves helping people and enjoys keeping things running smoothly behind the scenes. If you're someone who thrives on organization, communicates well, and takes pride in delivering exceptional customer service, we'd love to meet you.
Responsibilities Client Communication Answer incoming phone calls during business hours
Schedule consultations for prospective clients using Acuity Scheduling
Schedule appointments and follow-up calls for existing clients
Conduct initial phone screenings to determine whether prospective clients may be a good fit for the firm
Send appointment confirmations and reminders
Deliver exceptional customer service to every caller

Office Administration Manage attorney and firm calendars
Monitor and organize shared email inboxes
Pick up the firm's mail from the Pensacola office at least twice each week
Sort, scan, upload, distribute, and securely shred incoming mail and documents
Ensure time-sensitive correspondence is processed promptly and accurately
Schedule Informal Conferences and other client meetings
Book travel arrangements when needed

Firm Support Update social media cover pages and other basic marketing materials
Coordinate holiday cards and client appreciation mailings
Assist with special projects and administrative initiatives as the firm continues to grow

Qualifications Requirements Must reside in the Pensacola, Florida area
Must be able to travel to the firm's Pensacola office at least twice per week to retrieve and process mail
Must have reliable transportation and a valid driver's license
Must have a quiet, professional home office free from distractions during working hours
Must have reliable high-speed internet
Excellent verbal and written communication skills
Strong organizational and time management skills

Preferred Qualifications Military veteran or military spouse
Experience in a law firm, medical office, or professional office environment
Experience with Acuity Scheduling or similar scheduling software
Experience managing calendars, inboxes, and administrative workflows
Customer service or receptionist experience

Compensation $40,000 - $50,000 per year

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