Senior Operations Manager - Sourcing & Procurement Engagement manager
Houston, TX, On-Site
Fulltime
As a Functional Manager in an Engagement Manager role, the responsibilities are as below:
- Identify, evaluate, and pursue new business opportunities within existing and prospective client accounts.
- Provide strategic account intelligence and recommendations to support proactive client engagement and revenue growth.
- Develop proposals, Statements of Work (SOWs), and business solutions in partnership with Procurement, Legal, Finance, and Delivery teams.
- Assess customer business requirements and align organizational capabilities to deliver value-driven solutions.
- Conduct competitive analysis and market assessments for assigned client portfolios.
Client Relationship Management
- Build and maintain relationships with senior client executives and key stakeholders across multiple business functions.
- Lead executive meetings, customer visits, governance reviews, and engagement activities.
- Serve as the primary point of contact for portfolio performance reviews, escalation management, and risk mitigation activities.
- Monitor customer satisfaction metrics and implement service improvement initiatives based on customer feedback.
- Coordinate participation in industry events, conferences, and client engagement activities that strengthen strategic partnerships.
- Collaborate with Delivery Management, Finance, Legal, and Service Line leadership to resolve customer concerns and improve account performance.
Leadership & People Management
- Manage and oversee teams supporting assigned accounts, programs, and operational initiatives.
- Assign work, establish goals, monitor performance, and ensure successful execution of client commitments.
- Provide technical and managerial guidance to solution development and delivery teams.
- Support employee development through coaching, mentoring, training programs, and performance management processes.
- Participate in recruiting activities, including leading interview panels for senior-level positions.
- Provide recommendations regarding promotions, transfers, developmental opportunities, and performance improvement actions.
- Facilitate executive-level meetings to identify and develop new business opportunities.
- Provides leadership and direction to Senior Project Managers, Technology Architects, Principal Consultants, Technology Leads, and delivery teams supporting customer programs.
- Acts as a strategic advisor to internal and external stakeholders.
- Drives customer growth, operational excellence, and long-term account success through effective governance and relationship management.
- Works closely with senior organizational leadership to align operational strategies with business goals
- Expand organizational presence across client business units and departments through strategic account planning.
- Understand customer challenges and collaborate with internal teams to develop solutions that address business objectives.
- Evaluate business opportunities based on customer needs, organizational capabilities, and delivery readiness.
- Direct teams in solution definition, business case development, and strategic customer engagement.
Operational Management & Governance
- Exercise decision-making authority over day-to-day finance operations, account management, and program execution.
- Establish project objectives, schedules, budgets, quality standards, and performance targets.
- Develop and execute operational action plans to support customer and business objectives.
- Monitor team performance and ensure deliverables meet customer requirements and contractual obligations.
- Conduct weekly and bi-weekly status reviews, performance assessments, and progress meetings.
- Provide feedback on assignments and deliverables to maintain alignment with customer expectations.
- Oversee contract administration activities, including contract maintenance, scope changes, governance requirements, and legal documentation.
- Lead risk management, compliance monitoring, and escalation resolution activities.
Basic Qualifications
- Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 9 years of experience in job description.
Preferred skills and experience
- Strategic account management and client relationship management
- Proposal development and contract management
- Customer success and stakeholder engagement
- Risk management and escalation management
- Team leadership and people management
- Supply chain and procurement domain knowledge
- Cross-functional collaboration
- Business development and opportunity identification
- Executive communication and presentation skills
- Performance management and continuous improvement
Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.
About Us
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents, with 60,530 employees from 105 nationalities, as of March, 2026.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.