Participant Experience Consultant

What You'll Do

We're looking for a Participant Experience Consultant to join our Participant Experience Consulting team. In this role, you'll develop and deliver data-driven communication and education strategies that help participants make informed retirement decisions and improve retirement outcomes. As a trusted consultant and subject-matter expert, you'll partner with plan sponsors, advisors/consultants, client service teams, and internal partners to implement participant engagement solutions, guide best-practice adoption, and translate insights into actionable strategies. This role is ideal for someone who is passionate about communication strategy, enhancing the participant experience, and improving participant outcomes.
Lead Participant Experience Strategy and Consultation

Serve as subject-matter expert on the Principal Participant Experience, applying knowledge of behavioral finance, communication best practices, and participant research to guide plan sponsors, advisor/consultants, and internal partners.
Provide strategic consultation to drive adoption of enterprise best practices and influence stakeholders toward solutions that improve participant outcomes and plan health.
Assess client needs and develop education and communication strategies aligned with plan objectives, participant demographics, and organizational goals.
Deliver presentations as part of sales and retention efforts that elevate understanding of the offering and differentiate our approach.
Drive Strategy Development and Solution Design

Collaborate with business partners to design, refine, and evolve participant communication and education strategies.
Interpret participant data, segmentation insights, and engagement analytics to build evidence-based recommendations and scalable education frameworks.
Other related items

Perform other strategic or project-based duties aligned with business priorities.
Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!
Who You Are

4+ years of related work experience (retirement education, financial services, participant communications, client consulting, etc.) or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education
Associate or Bachelor's degree preferred
Effective presentation, influence, and negotiation skills
Excellent verbal and written communication skills
Strong organization and time management skills and attention to detail
Travel is required (approximately 10-20%)
Skills That Will Help You Stand Out

Proven ability to provide strategic consultation to clients, advisors/consultants, and internal partners, influencing them towards best-practice solutions.
Ability to manage multiple initiatives with independent judgment, minimal supervision, and strong attention to detail.
Ability to work cross-functionally while maintaining strong relationships with clients, financial professionals, and internal partners.
Salary Range Information

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.
Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)

$69300 - $152400 / year
Salary Details

Wichita, KS:

Participant Experience Consultant: $69,300 - $94,500 / year
Senior Participant Experience Consultant: $84,600 - $114,300 / year
Des Moines, IA:

Participant Experience Consultant: $73,150 - $99,750 / year
Senior Participant Experience Consultant: $89,300 - $120,650 / year
Charlotte, NC:

Participant Experience Consultant: $77,000 - $105,000 / year
Senior Participant Experience Consultant: $94,000 - $127,000 / year
Chicago/Minneapolis:

Participant Experience Consultant: $84,700 - $115,500 / year
Senior Participant Experience Consultant: $103,400 - $139,700/ year
Los Angeles/New York City:

Participant Experience Consultant: $92,400 - $126,000 / year
Senior Participant Experience Consultant: $112,800 - $152,400 / year

#J-18808-Ljbffr