VP of Global Customer Success at High Growth Mobile AdTech

Exciting opportunity for an experienced Customer Success leader to join a fast growing Mobile AdTech business as they continue to scale their global commercial organisation.

The Company

Fast growing AI driven Mobile AdTech business

Proprietary programmatic technology used by leading app advertisers

International customer base across gaming and non gaming brands

Strong product roadmap and continued investment across the business

Opportunity to play a key role in the next stage of the company's growth

The Role

As Global VP/Head of Customer Success, you will lead the global Customer Success organisation, driving customer retention, revenue growth and operational excellence across the business.

Lead Customer Success teams across North America and EMEA

Own global customer retention, expansion and Net Revenue Retention

Build a proactive, consultative Customer Success function

Develop scalable customer success processes and playbooks

Partner with Sales, Product and Operations to drive customer growth

Coach and develop high performing Customer Success leaders

Hybrid working from San Francisco, New York or London

Desired Skills & Requirements

10+ years' Customer Success leadership experience within AdTech

Strong experience within the mobile advertising and programmatic ecosystem is essential

Proven track record leading global Customer Success or Account Management teams

Experience driving customer retention and revenue growth

Strong commercial and leadership skills

Experience building and scaling high performing teams

Comfortable working in a fast paced, high growth environment

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