Pencor is seeking a Customer Experience Team Lead in Lehighton, Pennsylvania. You will mentor a team of customer service reps, shape strategies to enhance satisfaction, and drive KPI performance while building strong client relationships.
The role requires a minimum of 3 years in customer service with leadership experience, excellent communication, and proficiency with CRM tools. You’ll collaborate with sales, marketing, and product teams to deliver exceptional service.
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Customer Experience Team Lead | Lead, Coach & Optimize CX
Pencor · Lehighton, PA, USA ·
- Pay:
- 60.000 - 90.000
- Job type:
- Full Time