Regional Tournament Operations Manager

Regional Tournament Operations Manager at Hitmarker

Summit Arc Interactive is a global competitive gaming company that builds live service titles and large-scale fan ecosystems across PC and console. Our regional operations group supports international tournament partners, national team stakeholders, and live event delivery teams across major seasonal competitions.
We’re hiring a Regional Tournament Operations Manager to support partner-led competition programs across Asia Pacific and Japan. This role sits at the center of rules governance, team readiness, scheduling support, and event execution, with regular coordination across tournament partners, internal product groups, and live operations teams.
KEY RESPONSIBILITIES:
Act as the primary competition-operations contact for partner teams and federation-style stakeholders across the region
Interpret and apply tournament rules, eligibility policies, and qualification procedures with consistency and sound judgment
Support team readiness by clarifying deadlines, compliance requirements, and escalation paths
Coordinate scrimmage, friendly, and scheduling guidance within approved competition windows
Work with internal operations, publishing, and partner teams to resolve edge cases and timing conflicts
Support dispute handling related to eligibility, policy interpretation, or match administration
Contribute to competition FAQs, process documents, and operational playbooks
Identify recurring pain points and recommend improvements to communications and workflows
Travel to major live events to provide on-site competition support and rapid issue resolution
REQUIRED QUALIFICATIONS:
3+ years of experience in esports operations, league administration, sports competition management, or adjacent live event environments
Strong understanding of how tournament formats, competitive rules, and operational governance work in practice
Experience supporting professional or high-level organized competition
Knowledge of the APJ esports landscape and regional stakeholder dynamics
Ability to manage external partners, vendors, and organizer relationships
Experience collaborating with cross-functional teams including product, program, and publishing functions
Strong written and verbal communication skills in English
Calm decision-making under time pressure and in ambiguous situations
PREFERRED QUALIFICATIONS:
Additional APJ language capability such as Mandarin, Japanese, Korean, or Vietnamese
Familiarity with team-based multiplayer esports ecosystems
Experience supporting qualification programs or international events
Background in competitive integrity or tournament dispute management

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