Account Manager

Account Manager, Administrative

The Commencement Group is looking to hire an Account Manager to help maintain high quality relationships with our clients in our Los Angeles Branch.
The Commencement Group's mission is to be the event industry standard in providing a professional and meaningful on-site retail sales service at commencements across North America. Our goal is to enhance the commencement experience for our partners, the graduates, and their families, while also being the biggest fundraising service for education. We believe that by channeling teamwork, dedication and consistency into our employee development programs, we will be able to expand our reach and grow our business.
Account managers foster good relationships with the specific clients they serve. This involves duties such as: acting as a liaison between the client and departments within the company to convey information and ensure proper execution of our services at their events. Account managers also make certain everything gets done in an accurate, timely manner and clients are content.
Outline of Roles:
Service Schools on Site
Account Management
Admin
Operations Support
Close New Schools
Responsibilities:
Effectively utilize a CRM to organize and track information about our clients
Respond to all emails from clients in a timely manner
Exercise good etiquette when replying to requests from clients
Relay information about assigned accounts in a timely and concise manner to necessary departments
Vigilantly check to make sure all account information is accurate
Add products into existing accounts
Create resources & materials for accounts to use to promote our services
Create and maintain account pre-order websites
Report sales to accounts after their events
Ensure commission check information is accurately reported
Responsible for administrative tasks throughout season
Minimum Requirements:
Bachelor's Degree
Effective communicator
Strong organizational skills
Ability to work under pressure
Willingness to adapt to rapidly changing requirements
Self-motivated with the ability to naturally network and engage with people from various backgrounds
Why join us?
We pride ourselves in having a small team made up of friendly, welcoming and passionate people. We offer work autonomy, flexibility and a unique company culture. We get to travel outside of our branches, connect with people countrywide and grow our personal and professional networks. You get the flexibility of working remotely, the opportunity to travel and the transparency of working directly with upper management. We go to great lengths to protect our company culture and deliver an amazing employee experience. With The Commencement Group you will have the opportunity to directly impact and influence our company's brand and performance.