Client Engagement Manager – Medical Communications

Serve as the primary day-to-day client contact for assigned accounts and projects
Lead medical communications programs from initiation through completion, ensuring scope, timeline, budget, and quality standards
Lead client status meetings and prepare agendas, updates, recaps, and follow-up
Collaborate with Creative, Editorial, Digital, and Project teams on execution
Review deliverables for client-objective alignment, feedback incorporation, regulatory compliance, and client-process compliance
Manage project and account financials, including budgets, invoicing, reconciliations, and scope-change identification
Develop and manage change orders and support proposal and statement-of-work development
Ensure adherence to agency and client SOPs, compliance requirements, and industry regulations
Supervise and support medical/regulatory/legal review processes and document submissions
Participate in onsite client meetings, advisory boards, congress activities, and speaker programs as needed
Coach and support junior team members through guidance, feedback, and workload prioritization
Identify new opportunities and support business development efforts
Requirements Bachelor’s degree required; Communications, Marketing, Life Sciences, or related field preferred
4–6+ years of experience in medical communications, medical education, pharma marketing, or related fields
Strong understanding of the life sciences industry, therapeutic landscapes, and drug development process
Financial acumen including forecasting, statement-of-work development, and profitability management
Strong client communication and relationship management skills
Excellent organizational and time-management skills; ability to manage multiple priorities in a deadline-driven environment
Strong attention to detail and commitment to quality, accuracy, and compliance
Ability to collaborate effectively with cross-functional teams
Proficiency with Microsoft Office and project management systems
Familiarity with document submission systems such as Veeva PromoMats preferred
Willingness/ability to participate in onsite client meetings, advisory boards, congress activities, and speaker programs as needed
Core Competencies Demonstrates expertise in managing medical communications programs, ensuring compliance with industry regulations, and maintaining strong client relationships. Proficient in financial management, project oversight, and collaboration with cross-functional teams.

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