Web Accessibility Consultant

Job title: Web Accessibility Consultant

Location: Nashville, Tennessee

Duration: 9 Months

Description:

Key Responsibilities

Website Accessibility Compliance
Conduct audits and implement updates to ensure internal and external HR websites meet ADA Level AA and WCAG standards, including remediation of accessibility issues.

Content Refinement and Optimization
Review, edit, and restructure web content to improve clarity, usability, and accessibility for diverse audiences, including employees and the public.

Website Redesign Support
Collaborate with stakeholders to modernize website structure, navigation, and design aligned with user-centered design principles and the Centers of Excellence model.

Accessibility Training and Guidance
Provide training and resources to HR staff and content contributors on accessibility standards, inclusive design, and compliant content practices.

Governance and Review Processes
Establish and document ongoing accessibility review processes, content standards, and maintenance workflows to ensure sustained compliance.

User Experience (UX) Enhancement
Analyze user behavior and feedback to recommend improvements that increase engagement, usability, and customer satisfaction.

Graphic Design Support
Develop or refine visual elements (graphics, layouts, templates) to ensure accessibility compliance and alignment with branding standards.

Qualifications
Minimum Education & Experience:

Bachelor's degree in web design, Digital Media, Communications, Information Technology, or a related field; or equivalent combination of education and professional experience.

3+ years of experience in website management, digital accessibility, UX design, or content strategy.

Required Knowledge, Skills, and Qualifications (NSQs):

Demonstrated experience implementing ADA/WCAG 2.0 or 2.1 Level AA accessibility standards.

Experience with Adobe Experience Manager (AEM) and website governance practices.

Familiarity with accessibility testing tools (e.g., WAVE, Axe, Siteimprove, or similar).

Strong understanding of user-centered design and plain language principles.

Preferred Qualifications

Accessibility certifications (e.g., CPACC, WAS, or equivalent).

Experience working in government, public sector, or large enterprise environments.

Experience supporting intranet platforms and external public-facing websites.

Competencies

Customer Focus Ensures digital services meet the needs of diverse users, including individuals with disabilities.

Communicates Effectively Clearly conveys accessibility standards and content guidance to stakeholders.

Manages Complexity Navigates technical, regulatory, and organizational requirements to deliver compliant solutions.

Drives Results Implements timely accessibility improvements and content enhancements.

Instills Trust Demonstrates accountability in ensuring compliance and equitable access to information.

Knowledge

ADA and WCAG 2.1 accessibility standards and guidelines

Web content management systems and digital publishing workflows

User experience (UX) and information architecture principles

Plain language and inclusive content design practices

Accessibility testing methodologies and tools

Skills

Accessibility auditing and remediation

Content editing and optimization for the web

UX evaluation and usability testing

Graphic design with accessibility considerations

Stakeholder training and facilitation

Abilities

Ability to identify and resolve accessibility barriers in digital content

Ability to translate technical standards into practical guidance

Ability to manage multiple projects and priorities in a part-time capacity

Ability to collaborate across cross-functional teams

Ability to analyze data and user feedback to inform improvements

Tools & Equipment

Accessibility testing tools (e.g., WAVE, Axe, Siteimprove)

Content Management Systems (CMS) platforms

Web analytics tools (e.g., Google Analytics)

Design tools (e.g., Adobe Creative Suite, Figma)

Microsoft Office/collaboration tools (Teams, SharePoint)

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