Account Manager

About the Role

We're looking for an Account Manager to lead AI-native growth across your specialty pod in the US. You'll build strategic relationships with executive-level decision-makers, understand complex clinical and operational needs, and drive adoption of Heidi's agentic workflows to produce measurable outcomes for the practices you own.
This is a quota-carrying, consultative sales role: you will diagnose friction in a customer's workflow, build the business case for the agent that solves it, and own the relationship all the way through renewal.
You'll need sharp commercial instincts and the technical range to guide a customer through implementations that carry clinical complexity.
What You'll Do

Build lasting strategic, consultative relationships with executives in your specialty pod, working to deeply understand their business

Own seat expansion and multi-product agentic upsell across your book - Use your knowledge of the customer and the healthcare industry to spot where an agent can change their outcomes, and build the case for it

Become fluent in Heidi's full product suite, its technical nuances, upcoming roadmap, and best practices, so you can point each customer to the right solution

Pair with Clinical Engineers to turn a customer's business requirements into a working technical implementation

Own renewals above your pod's contract-value threshold, driving retention, and multi-year contracts.

Monitor usage and credit consumption patterns, proactively addressing underutilization to protect and grow the account

Forecast expansion pipeline accurately, backed by frequent customer touchpoints and clean data

What We're Looking For

A track record of hitting or exceeding quota in a commercial or account management role, ideally across both seat-based and usage-based (credit-consuming) models

Deep clinical understanding, or the ability to earn it fast. You need to be credible in the room with clinicians, not just executives. Healthcare or health tech experience, a plus

Exceptional product intuition and a track record of rapidly adopting, championing, and extracting value from modern SaaS and AI technologies. Excels at mastering new tools quickly

Experience delivering a business case that lands with a C-suite buyer

Strategic mindset to identify growth opportunities and translate them into actionable expansion plans

Great at making complicated things easy to understand

You're a natural relationship builder with a hunter mentality

You're a cross-functional collaborator - you represent the customer internally with ease and can reign in cross functional teams to solve complex issues

Sound judgment and the willingness to build your own solution when there isn't a playbook yet