Digital Executive – Experience Design

Deliver roadmap projects on time and on budget while maintaining high standards of craft and professionalism
Represent Experience Design as a strategic business capability and influence enterprise direction
Shape enterprise experience strategy across portfolios, products, platforms, and customer journeys
Lead and develop a high‑performing interdisciplinary organization and leadership bench
Partner with executive leaders across Product, Technology, Marketing, Operations, Risk, Compliance, and Lines of Business
Communicate Experience Design vision, priorities, OKRs, and principles while monitoring progress
Shape XD‑wide decisions, strategic priorities, frameworks, standards, and ways of working
Define approaches for framing, prioritizing, and solving complex customer, associate, and business problems
Establish experience quality standards, decision frameworks, and review mechanisms
Champion AI‑enabled design transformation and integrate emerging technologies into products and workflows
Translate enterprise strategy into experience visions, roadmaps, and measurable outcomes
Drive product ecosystem alignment, reduce fragmentation, and create scalable experience solutions
Advise executives through narratives, evidence, and strategic thinking
Partner with Marketing and Brand leaders across channels and customer touchpoints
Review work, challenge assumptions, and raise quality through hands‑on leadership
Evaluate and benchmark product and service experiences using research, data, and digital patterns
Lead workforce strategy, organizational planning, and capacity management
Drive portfolio governance, prioritization, dependency management, delivery oversight, and continuous improvement
Champion inclusive, accessible, trustworthy experiences in a highly regulated environment
Create and deliver executive presentations, visual storytelling, thought leadership content, and strategic communications
Requirements 15+ years of experience leading product, experience, or design organizations responsible for large‑scale customer‑facing digital products and services
10+ years of leading and inspiring people, including large geographically distributed multidisciplinary teams through multiple leadership layers
Outstanding portfolio demonstrating excellence in experience design and end‑to‑end multidisciplinary product design
Strong track record of shipping, scaling, and sustaining customer‑facing digital products and experiences
Ability to shape business strategy and influence executive decision making
Expertise translating complex business, customer, and technology challenges into scalable experience strategies and measurable outcomes
Strong executive presence and ability to influence senior leaders and drive enterprise‑wide outcomes
Experience establishing governance models, prioritization frameworks, investment strategies, and organizational mechanisms
Demonstrated ability to lead AI‑enabled transformation
Exceptional people leadership, coaching, performance development, talent assessment, organizational design, and leadership development capabilities
Expert understanding of human‑centered design, product strategy, customer experience, service design, systems thinking, Lean UX, Design Sprints, and Agile
Experience in large, complex, highly regulated environments
Hands‑on organizational change leadership, strategic communications, and complex initiative execution
Strong portfolio management, workforce planning, capacity optimization, and organizational planning capabilities
Exceptional communication, storytelling, listening, and facilitation skills
Documented history of delivering measurable business outcomes
Deep understanding of modern experience design across web, mobile app, conversational, AI‑driven, and emerging interaction models
Strong financial and business acumen
Highly proficient with Figma, GitHub Copilot, Cursor, Claude Code, and emerging design, AI‑enabled creation, and design‑to‑code platforms
Highest level of integrity and management of confidential information
Ability to build trusted executive partnerships and align diverse constituencies
Bachelor’s Degree in a related field or equivalent work experience
Financial or similar industry experience preferred
Master’s degree in design or bachelor’s with corresponding experience preferred
Project management experience a plus
Must comply with FDIC hiring restrictions related to specified criminal history
Core Competencies Demonstrates expertise in leading large‑scale customer‑facing digital product design and experience strategies, with a strong focus on AI‑enabled transformation and organizational change leadership. Proven ability to influence executive decision‑making and deliver measurable business outcomes through effective communication and strategic partnerships.
Highest-signal resume keywords 15+ Years Leading Product Organizations
Expertise in Human‑Centered Design
Strong Executive Presence
Experience in Highly Regulated Environments
Proficient with Figma and AI‑Enabled Design Tools
ATS Optimization Keywords Hard Skills Experience Design
Product Strategy
Service Design
Lean UX
Agile Methodologies
Portfolio Management
Workforce Planning
Capacity Optimization
Governance Models
Organizational Design
Soft Skills Exceptional Communication
Storytelling
Listening
Facilitation
People Leadership
Certifications & Qualifications Bachelor’s Degree in Related Field
Master’s Degree in Design Preferred
Industry Keywords Digital Products
Customer Experience
AI‑Enabled Transformation
Financial Industry Experience
Regulatory Compliance
Tools & Technologies Figma
GitHub Copilot
Cursor
Claude Code
AI‑Enabled Creation Platforms

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