Account Executive Job at Edward H. Wolf & Sons, Inc. in Grand Rapids

Account Executive

Summary

The Account Executive serves as the primary strategic and day-to-day partner for assigned client accounts, guiding projects from contract signing through ongoing growth and retention. This role is responsible for building strong client relationships, leading regular meetings, managing project timelines and budgets, presenting recommendations and proposals, and identifying opportunities to expand partnerships through quarterly business reviews. Working closely with internal teams and freelance partners, the Account Executive ensures projects are delivered on time, on budget, and aligned with client goals.
Essential Functions

Own the client account from contract signing through project execution, to future-state growth opportunities
Regular meetings with clients via phone/virtual meeting (occasional in-person meeting may be required)
Preparing and presenting project status / updates, work orders, and proposals to clients
Project management of existing clients’ projects within teamwork.com and Google Workspace
Work with internal team members to communicate client needs and complete projects on time and on a budget for clients
Conduct quarterly business reviews to pursue growth opportunities for existing clients and maintain retention target
Work with Media Buyer to communicate performance and optimization recommendations for active media campaigns
Coordinate with freelancers to develop SEO-focused blog posts
Ability to interview clients, conduct industry research, and write copy for websites, flyers, social captions, etc.
Basic understanding of SEO/AEO/GEO
Complete other tasks as assigned
Required Education / Experience

2+ years in account management, client services, or sales, preferably in a marketing, advertising, or digital agency.
Experience managing multiple client accounts and marketing campaigns.
Strong understanding of digital marketing, social media, and advertising
Familiarity with CRM and project management tools like Teamwork, Salesforce, or HubSpot.
Bachelor’s degree in Marketing, Business, Communications, or a related field (preferred).
Equivalent work experience in client services and sales will be considered.
Required Skills and Behaviors

Strong attention to detail and ability to follow process
Ability to manage multiple projects at one time with strong skills in planning, organization, follow-up, etc.
Ability to communicate with stakeholders and internal team quickly and effectively
Knowledge of Google Workspace products
Ability to adapt to change quickly and be a proactive, creative problem solver
Organizational Relationships

Reports to: Director of Operations
Travel Requirements

Occasional out-of-town travel may be required
Physical Requirements

Prolonged periods of sitting and working at a computer

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