Account Manager

Job Summary
The Account Manager is the liaison between customers and cross-functional internal teams to ensure the timely and successful delivery of SCI's product and service solutions for customers in accordance with customer needs and company processes.

Role and Responsibilities

Managing activities in support of assigned customer tiers in accordance with customer requirements

Assist customers through email, phone, video conference and/or in person meetings

Ensure timely and successful delivery of solutions in accordance with customer requirements

Position SCI's value-proposition and build long-term client relationships

CalCloud onboarding and Customer adoption of CalCloud software

Partner with management to meet monthly goals (Recalls, In-Lab Monthly Asset Goal)

Manage equipment TAT expectations and update customers regarding equipment status

Remain up-to-date on job knowledge by participating in technical and professional training

Responsible for Recall Success for assigned customers

Utilize business systems in support of CalCloud, CRM, Smartsheet and other business systems as required

Support Account Management Supervisor with Tier 1 customers as needed.

Responsible for Clean Room Recall program, Fixed Price Quoting, CRM data entry for Clean Room Fixed Price Quotes and Sales Orders, Quote Follow up, and other general duties that this role is responsible for calibration customers.

Requirements
Educational / Training Requirements

Associates degree and at least 2+ yrs. work experience in account management and customer service

Other Qualifications

Previous customer services and/or account management experience

Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization

Experience in delivering client-focused solutions based on customer needs

Proven ability to manage multiple projects while maintaining attention to detail

Excellent listening, negotiation and presentation skills

Excellent verbal and written communications skills

Self-motivated and able to thrive in a FAST-PACED environment

Natural relationship builder with integrity, reliability and maturity

Ability to prioritize competing tasks

Critical thinking and problem-solving skills

Excellent time management skills

Proficient with Microsoft Office Suite, Google Apps, OneDrive or other collaborative software

Must be able to pass a pre-employment drug screening

Additional Skills

Team Player

People Skills

Takes Initiative

Customer Focus

Multitasking

Attention to Detail

Safety
It is SCI's policy to require safe operations and practices from all employees and to ensure our management team focuses on maintaining a safe working environment even while working in hazardous work environments.

Appearance
Business casual

Physical Requirements

Ability to lift equipment weighing up to 50 pounds (with equipment, as needed)

Bending/squatting/kneeling/stooping/crouching

Able to stand for long periods of time when needed

AAP/EEO Requirements
Standard Calibrations, Inc. is committed to equal employment opportunity. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, sex, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.

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