Patient Communications Specialist - South Zanesville - Full Time

Position: Patient Communications Specialist - South Zanesville - Full Time
Location: Zanesville, OH

Job Id: 1916
# of Openings: 1
MVHC is growing and has an immediate opportunity for a Patient Communications Specialist to join our Team!
Thank you for your interest in Muskingum Valley Health Centers and for considering MVHC as your next career path! At MVHC, we believe it takes a team to help change the face of health care. MVHC serves as a critical healthcare resource to ensure that all members of our community have access to affordable and high-quality health care. Our staff is dedicated, constantly learning, and eager to make a difference in the lives of the thousands of patients we serve each year. We strive to hire those who embrace our mission and values and pride ourselves in developing a team of employees that you can call family. If you want to make a difference and are passionate about what you do, consider MVHC for future employment and a rewarding career!
General Summary: Functions as a MVHC team member by effectively operating a multi-line telephone unit, receives and routes telephone calls and faxes and performs specified clerical duties to support the daily business activity of MVHC by performing the following duties according to regulatory and organizational requirements. Schedule appointments for new and existing patients for preventive or annual well check visits with physicians
Minimum Qualifications: High school diploma
Good written and verbal communication skills
Good computer skills; proficiency with office equipment, personal computers, and word processing
Ability to multi-task
Electronic Health Record knowledge
Strong Critical Thinking skills
Knowledge of general office procedures and practices
Working Conditions: Lifting up to 20 lbs occasionally
Carry up to 20 lbs occasionally
Sitting 1-2 hours at a time (8-10 hours a day)
Standing 1-2 hours at a time (8-10 hours a day)
Walking approx. 30 minutes per hour throughout the day
Withstands pressure and deals with emergency situations as needed
Must be able to operate a multi-line telephone
Must be able to read, write and understand English well
Must have skills and knowledge of software as designated by practice
Withstanding pressure and deal with emergency situations as needed
Average working hours with possible non-traditional hours
Ability to deal with upset or disgruntle patients in order to deescalate the situation
Normal coordination and/or visual and aural attention in connection with the standard flow of work
Repetitive movements of the hands, wrists and fingers; good visual acuity (with or without correction)
Good working conditions in an office environment
Manual dexterity and ability to sit for long periods are required
Listening skills, sustained concentration, and efficiency under difficult situations are at times required to maintain patient flow
Average working hours with possible non-traditional hours
Duties and Responsibilities: Develops and maintains patient relationship by making patient feel at ease
Maintains strict patient confidentiality at all times
Schedule patients for appointments
Transfer patient calls to the Customer Service Call Survey
Answer routine questions or forward to appropriate service line
Promptly answers telephone calls in a professional, pleasant manner, connecting caller to appropriate staff members
Provides assistance to patients as needed
Communicates effectively with patient in an effort to gather necessary information
Maintains professional and relationship building etiquette when handling customers, third party payers, hospitals and other outside contracts
Follows rules and procedures for routine tasks
Verify insurance information
Remains pleasant, polite, and efficient while handling difficult situations
Accepts constructive feedback from supervisors and works to improve performance
Exhibits pride in the job and with Muskingum Valley Health Centers’ mission and values
Maintains the privacy of patient information and the security of all records
Determines needs of caller and responds accordingly and in an appropriate manner
Concentrates and works effectively despite distractions
Adheres to all MVHC’s policies and procedures fully cooperating with the MVHC Compliance Program
Performs other duties as assigned
Full time with benefits
About MVHC: Founded in 2008, MVHC serves as a best-in-class health care resource to ensure all members of the communities we serve have access to high-quality, affordable health care. As your "community of care," we are dedicated to serving the primary care needs of the residents in each of our convenient locations in Muskingum, Morgan, Coshocton and Guernsey counties. We are local, non-profit, and community owned. The MVHC community is comprised of more than 500 staff and providers committed to health care, and we truly appreciate the opportunity to improve the lives of residents in the communities we serve!
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
At MVHC, we strive to create an environment which promotes healthy work-life balance, one that provides you the opportunity to make a difference in the lives of our patients, while maintaining your family and personal objectives. This is an exciting time of growth for MVHC where we are positioned to expand access to the communities that we serve. We hope that you will consider joining the MVHC team.
Employee satisfaction rating of 90%
Equal opportunity employer; selection of applicants for employment is based only on qualifications and the requirements of a specific job
We are local, non-profit, and community owned
We offer a team approach to patient-centered comprehensive primary care
We’ll also reward your hard work with:
A comprehensive benefits packageincluding medical, dental, vision, prescription drug, and a health savings account option for those who qualify. All insurance benefits are available for both employee and family, regardless of what a spouse may be offered through his/her employer.

401k with employer match for those who qualify.
Paid time off plus seven paid holidays per year for those who qualify.
Employer paid life insurance.
Life insurance voluntary benefits.
Employee Assistance Program (EAP).
Educational Assistance Program for those who qualify.
Access to Credit Union.
Wellness program: Ability to earn an insurance premium reduction for those who qualify.
Fitness membership monthly stipend.

And much more!

#J-18808-Ljbffr