Patient Account Specialist- Full Time

Job Details
The insurance billing patient account specialist is responsible for all billing and collection activity with insurance carriers. This may include research and contact with patient, guarantor, insurance companies, or other third‑party payers.

Facility
Work from Home – Hybrid – Ohio

Department
Clinical Denials

Schedule
Full time

Hours
40

Responsibilities
Under the leadership of the Manager, Patient Financial Services, the patient account specialist is responsible for the billing of accounts, review of payment accuracy, account research, and follow‑up. Efforts may include financial, clinical, or demographic account corrections. Research also includes coordination with service providers and payers, root analysis of denied payment, and timely follow‑up on claims. The specialist filters and sorts EPIC work‑queues to provide the most effective A/R strategies, stays current on all payer billing requirements, maintains a high level of accuracy, assures compliant billing of claims, and tracks and communicates payer trends to supervisor and manager.

Department Specific Job Details
Education

High school diploma or GED required

Experience

Minimum of 1 year of experience in patient financial services or healthcare billing

Skills/Competencies

Strong communication and interpersonal skills

Ability to work tactfully with patients, staff, and interdepartmental customers

Strong analytical and problem‑solving skills

Knowledge of healthcare billing regulations and compliance requirements

Excellent organizational and time‑management skills

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