Patient Account Specialist (Full Time)

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Patient Account Specialist (Full Time)

Full Time Clerical Eau Claire, WI, US
7 days ago Requisition ID: 1080
Position Description
As the Patient Account Specialist, you are responsible for providing high quality customer service and professionalism to all patients via phone, electronic communication, and in person. You will ensure that all patient billing questions, complaints, and requests of any kind are promptly addressed in a timely and professional manner.
Responsibilities
Maintains approachable and positive attitude interacting with all levels of personnel in a rapidly changing environment
Provide patients with compassion, trust and deliver excellent service that aligns with our mission to offer individualized care to the Chippewa Valley
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies
Answer incoming customer inquiries and questions regarding provider information
Record customer information within our customer service database
Conducts follow up calls to patients for collecting outstanding balances
Complete data entry and payment posting tasks as needed
Complete work queues as assigned
Complete collections process
Answer basic billing questions

EOB, deductible, coinsurance
In vs. out of network

Load new/updated insurance
Review billing notes to see if answers to patient questions are easily identified
Escalate difficult/complex billing-related questions or concerns to the Billing review WQ for a Claims Analyst to handle
Complete all other duties as assigned
Work a flexible schedule within the clinic or department hours based on clinical demand or need
Qualifications
Experience in a healthcare or billing environment, preferred but not required
Previous experience and understanding of insurance processes in a clinic setting, preferred but not required
Excellent interpersonal and customer service skills
Comfortable working in a flexible team environment
Ability to multi-task, handle a high volume of calls and prioritize daily tasks
Detail oriented and understand basic billing functions
Experience working in Epic is preferred
Must have excellent verbal and written communication skills

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