Patient Account Specialist - Full-Time/Onsite

Patient Account Specialist - Full-Time/Onsite

The Patient Account Specialist / Centralized Scheduler communicates with patients and clinical staff in a fast-paced, ever-changing environment to coordinate and schedule clinical visits across a wide range of clinical resources using a diverse set of tools and communication methods.
Responsibilities And Scope
Communicates with patients and clinical staff to coordinate and schedule clinical visits across a wide range of clinical resources.
Reviews and interprets incoming clinical orders delivered by phone and fax. Inputs orders into Electronic Medical Record (EMR) scheduling system. Reviews automated work queues to guide and prioritize outreach.
Interviews patients to obtain and input patient's history, demographic, and insurance details into EMR scheduling system. Reviews records for accuracy.
Schedules patients to appropriate clinical resources according to complex documented clinical and insurance criteria.
Communicates with patients and care team to coordinate visits aligned to clinical area and patient appointment availability. Informs patient of selected time and expectations.
Reviews upcoming resource scheduling to ensure optimal usage. Contacts and integrates wait-listed or upcoming orders into scheduling plan.
Qualifications
Required
Associate's degree or an equivalent combination of education and experience.
Experience and/or education/training in medical terminology.
Experience performing in a customer service role. Preferred
Nice to Have
Working knowledge of CPT and ICD-9/ICD-10 coding.
Experience working in or with an Electronic Medical Recordkeeping (EMR) system such as EPIC.
Experience working in a radiology setting
Experience scheduling clinical resources such as radiology exams
Experience or education in medical terminology