ACCOUNT MANAGER - CDI (F/M/X)

About
FAIRLY MADE® est une scale-up française qui aide les marques de mode à devenir plus transparentes et plus durables. Sa plateforme SaaS permet aux marques de reprendre le contrôle des données de leur chaîne d'approvisionnement et d'améliorer leurs impacts environnementaux et sociaux, pas juste sur le papier, dans les faits.

Fondée en 2018 par Camille Le Gal et Laure Betsch, cette entreprise à mission en pleine hypercroissance a bouclé 20 millions d'euros de levées de fonds (dont 15M€ en 2025, menés par BNP Paribas Solar Impulse Venture Fund, GET Fund, ETF Partners et Frenchfounders) pour s'imposer comme LE leader d'un marché en pleine explosion.

Concrètement, Fairly Made accompagne les marques sur cinq piliers : Traçabilité, Mesure d'impact, Éco-conception, Supply Chain et Communication. De la donnée fournisseur brute jusqu'au passeport digital transparent que le consommateur final peut scanner.

En près de 8 ans, Fairly Made a accompagné plus de 150 marques et groupes dans le monde, et pas des moindres : LVMH, G-III, SMCP, Versace, Ba&sh, Paul Smith, Another Tomorrow, Siplec… Cerise sur le gâteau : Fairly Made a remporté le LVMH Best Impact Award 2026, la reconnaissance ultime de leur impact sur l'industrie.

La suite ? Devenir LA référence mondiale de la mesure d'impact. Fairly Made est déjà présente à l'international avec deux bureaux supplémentaires à Milan et New York - le genre de scale-up qui pense (et grandit) à l'échelle mondiale.

Le QG parisien ? Boulevard Magenta, dans le 10ème arrondissement - en plein cœur d'un quartier vivant et bien connecté, au carrefour des dynamiques mode et tech de la capitale.

Job Description
Fairly Made helps fashion brands trace and measure the environmental impact of their products. Our platform lets them collect supplier data, calculate the real impact of each product reference, and meet their regulatory obligations, from AGEC to environmental cost labeling.

The Care team is split into two scopes: CSMs , who own the post-sale client relationship (adoption, delivered value, renewal), and AMs , who drive commercial expansion by regional market. Both scopes work in tandem on identified opportunities.

The role
You own a regional market of Fairly Made's existing accounts. You read the dynamics of your territory, spot where adoption and value already delivered create room to grow, and turn those signals into upsell and cross-sell opportunities — working hand in hand with the Customer Success Manager who owns the account relationship. You're not a commercial support function to the CSM: you bring a market-level view they can't have alone, and together you maximize what each account can become.

Read and activate your regional market

Develop deep understanding of the dynamics, players, and challenges of your territory

Spot trends and signals that create expansion opportunities on the existing client base

Prioritize high-growth-potential accounts by combining market insight with product adoption signals

Build and maintain relationships with key stakeholders across your territory

Identify and structure expansion opportunities

Analyze product adoption and usage signals to detect upsell and cross-sell opportunities

Qualify opportunities and build the associated value proposition

Define your approach in coordination with the account's Customer Success Manager

Spot opportunities to extend scope: new modules, new use cases, new stakeholders

Lead commercial conversations

Present and defend expansion proposals to client stakeholders

Drive commercial negotiations through to close

Formalize contractual agreements for scope extensions

Manage your expansion pipeline

Keep a clear, prioritized, up-to-date pipeline in the CRM

Ensure the reliability of your expansion forecast

Track conversion rates and identify levers for improvement

Work in tandem with Customer Success Managers

Bring the market view where the CSM brings account depth — two complementary lenses, not a dependency

Co-build approach strategies on high-potential accounts

Ensure smooth coordination between adoption, renewal, and expansion

Share field insights with internal teams (Product, CSM, Team Leads)

Preferred Experience
Must-have

Experience in Account Management, Sales, or Customer Success in a B2B SaaS environment (2 years)

You're comfortable with data: reading usage/adoption dashboards and turning signals into a credible commercial argument

Rigorous pipeline management: you keep a forecast that holds up, and you don't let opportunities go stale

Confident negotiator: you can drive a conversation to close and build a compelling, differentiated value proposition

You're a clear, structured communicator who adapts to your audience

You know how to work in tandem with a Customer Success Manager without a hierarchical relationship - two perspectives, one shared goal

Curiosity about your market: you track sector trends and turn them into commercial insight

Professional French and English, plus Italian (TBC) - native Italian is a plus, otherwise professional Italian is required

What Will Make a Difference

Experience holding conversations with senior or C-level stakeholders

Knowledge of the fashion/textile sector, supply chain, or environmental regulatory topics (AGEC, environmental labeling, LCA)

Comfort with CRM tools and structured pipeline management

A taste for documenting and standardizing: you leave things better organized than you found them

What You Don't Need

A technical background. The platform is learnable.

To already be a sector expert. Curiosity matters more than sector-specific experience on your CV.

Recruitment Process

Application review

Screening call with HR

Case study (home prep + 30 min debrief) - Manager & 1 team member

Team fit + Founders (45 min on-site) - meeting with the Care team and two cross-functional teams (CSM and Data)

Reference check - with your consent, at the end of the process

Additional Information

Contract Type: Full-Time

Location: Paris

Experience: > 2 years

Occasional remote authorized

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